Triggers not working
Jan 08, 2019
Is anyone else having issues with triggers not working in Storyline 360? Before I was able to change the last items that are supposed to appear on a base slide to hidden and if the user moved faster than the base timeline storyline would read those triggers and they would no pop-up on the base layer.
Today my triggers are not working to hide base layer items as they previously did.
Also, my hover states on checkboxes are not changing when I customize them.
Is anyone else having these issues?
Thanks,
-Jes
9 Replies
Hi Jes,
Would you be able to share your .story file?
I've encountered the same issue. Seems like an intermittent issue. I'm using the same source files but somehow, some SCORM contents' triggers are working while some, aren't. I've tried using the player's replay button but it doesn't work at all. What is going on?
Hi Calvin,
Thanks for reaching out and letting us know that you're running into issues with your triggers as well.
I haven't seen a file for Jes yet to understand what she may be dealing with and to offer assistance.
Regarding the replay or rewind button:
The behavior of the Rewind button is determined by the “When revisiting” property for each slide. There are three options to choose from:
With your permission, I'd like to take a look at your project file to investigate what's happening. I'll delete it when I'm done troubleshooting. If you'd prefer to keep the file private, please share with me directly by uploading it here.
See attached.
Thanks, Jessica for sharing your file here with us. I saw what you were describing with Rectangle 2 and 3? I can't see why the triggers aren't firing, so I'll continue looking into that, but one easier method would be to hide those items on your slide layer individually within the timeline. Here's a quick Peek at how to do that.
Also, as for your hover state, it does not appear to be showing through Rectangle 4 which is sitting on top of your checkbox. If I removed that I was able to see the hover.
Does that help?
Hi Leslie,
I have sent you the file directly and could you please assist to look and troubleshoot it?
I have actually checked on the property for each slide, it's all "Automatically decide". The replay button which I've also added, is not working as well. Please assist.
Thanks, Calvin. I received the support case from you and responded.
I'll pop back in and add this address as a CC :)
You have shared it in a public forum if you wish to edit your response.
Noted. I have edited and replied to you.
Thanks Calvin :)
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