1 Reply
Christine Hendrickson

Hi Jessica,

Are you creating a step-by-step recording? if so, any audio in that recording will not be included. Here's some information on that.

If you're not creating a step-by-step recording, what do you see when you launch the recording window?

Does it look like this?

If you click on that little cogwheel, you'll be able to take a look a the properties. If your microphone is configured properly, it should look something like this:

If you click on the area that says "No Audio" and your microphone has been enabled and selected in the properties, you can enable the microphone by clicking on the pop-up menu, like this:

Let me know if this helps.

Have a great day!