Try again layer is different on try mode when Show hint captions is "When hovered" vs. "Always"

I found that I could just copy the Try Again layer with the gray text box onto a slide that just had the Try Again layer with just the text only and deleted the Try Again layer that  had text only and it worked fine.

Glad you were able to get this figured out John and thank you for popping back in with your solution.

It would be better to use the feedback master for this.  I looked at it, but didn't see a slide that has only the feedback text  without the gray box.  

So where does Storyline 2 get that Try Again text without the gray box from?

How does the Try Again layer know to use the feedback master instead of the regular slide master?

How does the Try Again layer know which slide from the feedback master to use?  

How can you have a layer use a specific slide from the slide master?

Hi John!

I'm not seeing this behavior that you are reporting. I created a quick Try Mode demo with hint captions to test:

I'm getting the standard feedback box as I can see in my feedback masters:

Our tutorial here talks about working with Feedback Masters, and the Try Again layout is a part of this.

When you add layers to a slide, they'll be based upon the feedback master's blank layout by default.

You can change the layout for any layer. Here's how:

1. Select the layer you want to change in the Slide Layers panel.
2. Go to the Home tab on the ribbon and click the Layout drop-down.
3. Select a layout.

To edit your feedback master or add new layouts, see this tutorial.

Here's a screen shot of the Try Again feedback without the gray box.

Thanks for tips and the tutorials reference.

I'm not sure that I've seen that happen before. Did you have a special master slide in your course? If you can re-create and you'd like for us to take a look, feel free to share the .story file.

Hi Leslie,

How can I send the .story file to you without posting it?

Thank you,

John

Hi John!

If you need to share privately, you are welcome to do so here.

I cannot upload the .story file. Tried to upload it as a .story file, and then as a .zip file.  Neither way works.

I've tried several times, and get things like:  IO error. Error #2038

Hi John!

Try this link. If you still have issues with the upload, just open the case without it and we will proceed from there.