Hey all. I have a series of screenshots that I've added in Test mode from a video. Each screen has a hotspot on it, but I want the cursor NOT to change into a hand when it's hovered over.
I've right-clicked on each hotspot and turned off the "Show hand cursor on hover" option, but when I run the lesson, the hand still changes into a cursor on hover. Any ideas?
Hello Matt! This thread is a bit dated. What version of Storyline are you utilizing? Better yet, if you have a .story file for us to take a look that would be super helpful.
It seems to me that your test did not replicate the conditions where we are seeing the problem.
The slide type in question is a hotspot freeform slide, either generated by Record Screen-->Insert Slides-->Step-by-step slides-->Test mode steps or by converting a slide to freeform using Insert-->Convert to Freeform Slide.
Try converting your test slide to a freeform hotspot type and see what happens.
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Thanks for sharing your file, Laura! I can see you have "Show hand cursor on hover" unchecked, but the hand cursor is still appearing when you hover over the hotspot. This is an issue we are tackling, and I'll be sure to let our team know about your experience.
In the meantime, you can work around this issue by using the trigger "Submit interaction Hotspot when the user clicks the Submit button". The user doesn't actually have to click the Submit button, since the hotspot is set to submit "on click". This workaround simply removes the hand cursor when hovering over the hotspot.
I made that change in your file--take a look, and let me know if that will work for you!
Another "workaround" is to place another full-screen hotspot on the timeline layer directly below the correct response hotspot. This forces the cursor to always be a hand, so at least the cursor does not change when hovering over the correct answer.
Hi! Thanks for the update and idea. For now, I ended up recreating it. BUT, I am very interested in the final solution! Please let me know once it is figured out. Thank you so much for your help!
Will do, Laura! I tagged this thread to be updated as soon as we have more information, and you'll be notified immediately since you're subscribed. Thanks!
Any updates on this? I'm dealing with this same issue for a screen capture inserted as a test. Even if we uncheck the setting, the hand cursor still shows. Any progress, or is this still a bug?
Are you also using Storyline 2? It's still an open issue within Storyline 2. I did a quick test and didn't see this in Storyline 360 - so if you've run into it there or Storyline 3, please let me know! I'd love to know a bit more about your project and the screen capture to look at recreating this myself.
Thanks for that detail, Diane. With your permission, we can happily take a look at your project file to investigate what's happening in a case. You can share it here with our support team, and we'll delete it when we're done troubleshooting.
32 Replies
Hello Jim!
I tested this in a new file and I was unable to recreate the issue. The hand does not appear upon hover.
Please make sure that you are working locally as described here, and you may also want to look into these steps.
You can always share your .story file if you would like us to take a look.
Hi Emily,
I am having the same problem as Jim.
Are you testing on a Windows PC or a Mac?
Hello Matt! This thread is a bit dated. What version of Storyline are you utilizing? Better yet, if you have a .story file for us to take a look that would be super helpful.
Hi! I am having the same issue with the hand. Did anyone discover a fix for this (in the two+ years since this posted). Thank you!
Hi Laura
which version of Storyline are you using and is this issue in a screen recording or just on a hotspot added to an object on screen?
Hi!
Thank you for responding so quickly!
I am still using SL2. And, it is in a screen recording. The right-click-turn-off-Show-Hand-cursor-on-hoover isn’t working.
Ideas? Help?
Thank you!
Hi Laura
I've just recorded a couple of screens and it appears to be working for me. See this Peek video
Hmm...maybe if I turn it off and turn it back on again...
Hi!
Is there a setting in the player? The cursor is changing on all buttons, hotspots, etc. in the entire course.
Thank you for your help!
Hi Wendy,
I have just been through this with Alyssa Gomez and she has been able to verify the problem. Please see:
https://community.articulate.com/discussions/articulate-storyline/cursor-control-in-freeform-hotspot-slides-seems-unpredictable
Look at the last post. Thanks!
Thanks for the info Matt - I wasn't seeing that behaviour in the short test I did - something to keep an eye on.
Hi Wendy,
It seems to me that your test did not replicate the conditions where we are seeing the problem.
The slide type in question is a hotspot freeform slide, either generated by Record Screen-->Insert Slides-->Step-by-step slides-->Test mode steps or by converting a slide to freeform using Insert-->Convert to Freeform Slide.
Try converting your test slide to a freeform hotspot type and see what happens.
Cheers,
-Matt
Hi!
Attached is part of the test so you can see what is happening.
How can I fix this?
Thank you!!!
Hi Laura!
Looks like your email signature came through when you replied via email! You can remove that if needed - quick Peek video here if you need help.
This also prevents your attachments from coming through into the forums. Please be sure to utilize the 'add attachment' option in the bottom left of the reply window.
Hi! Thank you for sharing and educating!
Here is the attachment, sans signature LOL.
Thanks for sharing your file, Laura! I can see you have "Show hand cursor on hover" unchecked, but the hand cursor is still appearing when you hover over the hotspot. This is an issue we are tackling, and I'll be sure to let our team know about your experience.
In the meantime, you can work around this issue by using the trigger "Submit interaction Hotspot when the user clicks the Submit button". The user doesn't actually have to click the Submit button, since the hotspot is set to submit "on click". This workaround simply removes the hand cursor when hovering over the hotspot.
I made that change in your file--take a look, and let me know if that will work for you!
Hi, Alyssa. Thank you for offering a work-around and for continuing to try and solve the mystery!
I tried the work-around and the hand is still showing up. At this point, do I need to recreate the course?
Hi Laura,
Another "workaround" is to place another full-screen hotspot on the timeline layer directly below the correct response hotspot. This forces the cursor to always be a hand, so at least the cursor does not change when hovering over the correct answer.
Good to see you here, Alyssa!
Just to let you know, we are just starting to look at Storyline 3 and this issue persists in that version as well.
Hi! Thanks for the update and idea. For now, I ended up recreating it. BUT, I am very interested in the final solution! Please let me know once it is figured out. Thank you so much for your help!
Will do, Laura! I tagged this thread to be updated as soon as we have more information, and you'll be notified immediately since you're subscribed. Thanks!
Any updates on this? I'm dealing with this same issue for a screen capture inserted as a test. Even if we uncheck the setting, the hand cursor still shows. Any progress, or is this still a bug?
Hi Diane,
Are you also using Storyline 2? It's still an open issue within Storyline 2. I did a quick test and didn't see this in Storyline 360 - so if you've run into it there or Storyline 3, please let me know! I'd love to know a bit more about your project and the screen capture to look at recreating this myself.
This was with Storyline 360 v 3.22.17236.0
I'm not able to post files here. Would it be best to go through formal support channels?
Thanks for that detail, Diane. With your permission, we can happily take a look at your project file to investigate what's happening in a case. You can share it here with our support team, and we'll delete it when we're done troubleshooting.