Unable to control Storyline Player button states via trigger when viewing on mobile device (iOS)

Aug 03, 2022

There seems to be an issue with the player on iOS. Like a MAJOR bug

I set a trigger to disable the Next button when the slide begins, and another  to enable it when the slide ends.

This works correctly when viewed on a Desktop browser. However, on a mobile browser the buttons are ALWAYS enabled.

If I use restricted Navigation (and apply it to the Next button) then the Next button is disabled until the play head reaches the end of the timeline, where is enables.

This is fine for slides that don't require user action, however, this will not work if I want to have the user click several buttons before advancing, for example.

Why can't I control the navigation buttons via trigger in mobile Safari/Chrome?

5 Replies
Maria Costa-Stienstra

Hi, Randall.

Thank you for reaching out!

We had a bug where the Disabled Player Navigation Buttons changed to Normal state when viewed using tablets and mobile phones, but the fix was released in Storyline's Update 66 (July 2022)

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

If you have additional questions, please reach out through a support case.

Jürgen Schoenemeyer

i totally agree - i even tried to get old storyline installers from articulate recently to find out for myself - unfortunately they said no.

 - in the version Storyline 3.25 (February 26, 2019) i found the firefox bug
 - version 3.19 (August 2018) same error