Unable to Jump to PDF file

Dominique,

Are you attempting to have the files display within the Storyline slide, or simply launch in a new browser window?  

Mike

Hi Dominique.

When you attach your PDF's to you hotspot triggers, use the... (Three dots) to look for ypur PDF-files. they will automatically added to your project. No need for relative paths.

When your project is published, your PDF-files should be here

Documents\My Articulate Projects\\story_content\external_files

Cheers

Geert

Good call Geert.

Hi Geert,

Thank you for your help. I followed your instructions and set up the triggers as the screenshots below indicate. The files copy into the External Files directory when published but there is still no response once I click on the hot spots. I'm trying to open the PDF in a new window.

 Screenshot #1: Full Path

Screenshot #2: File Name Only

Is there anything else you see that I am doing wrong or do you have any further suggestions?

Thanks again for the help!

Dominique

Hi Again Geert,

Thank you for your assistance. I was able to successfully open the files via Firefox, but not Internet Explorer using the directions you specified. I used another computer and was able to repeat the aforementioned. I'll assume that once the files are rendered to the Sharepoint server, the end users should not have any issues? I haven't tested that yet.

Also, is there a compability issues with opening documents in Internet Explorer per Storyline?

Thanks,

Dominique

Hi. I am having a similar issue. In the player I added a tab for a printed version of the presentation. Is a PDF. When I preview the presentation in chrome, I cant download the document. Click on the option and nothing happens. In firefox I can download it. Why is this? Also my presentation doesn't have any other issue in chrome. But in safaria and firefox things dont work properly. and some images look bad!! I am so frustrated with this issue. Published several times and updated the browsers and nothing changes. 

Angela,

Are you posting the presentation to a web server to view?  Typically, Chrome won't launch the PDF if viewed on a desktop.

Mike

Oh ok, that is probably the reason why. I am trying to view it on my laptop. However on firefox I can view the pdf but then the presentation has glitches!! I dont know why it has those problems that dont have when played in chrome. 

I am attaching my file. I dont understand why the presentation doesnt work well in the other browsers. 

Thanks a lot!

Angela,

Your file looks good on this end.  I'd try uploading to a web server and try the various browsers.  Do note that security settings on some browsers may also impact the launching of the PDF due to pop up blockers, etc.

Mike

Mike thanks so much for your input. 

This has been very helpful because I'm also trying to attach PDFs.  My question is that once they click on the PDF how do they get back to the training?  Is there a trigger I can insert that will take them to the slide where they were before clicking on the PDF?

Thanks

Kim

Hi Kim!

How have you linked the PDF to your slide? Are you using the Jump to URL/File trigger mentioned above? If so, the PDF will open in a new tab or a new window, depending on the browser and user settings. The user will need to close the tab or window to navigate back to the training. Since this happens outside of the published file, you can't create a trigger to control this. 

You can also try adding the PDF as a web object (as long as the PDF is stored on a web server) so that the user can view the PDF without ever leaving the training.