Hello, I keep trying to open Storyline, but it keeps telling me that I need to sign in (periodically). But when I click on the "sign in" button nothing happens, except a message saying "You're being redirected to your web browser to sing in" - which does not happen.
When I go to articulate.com, I am obviously signed in, otherwise I would not be able to post this here. But somehow the interface between the desktop app and the Chrome browser does not seem to work.
Any ideas how I could fix this? Thank you for your help!
I understand you're experiencing an issue when attempting to sign in to the Articulate 360 desktop app. That shouldn't be happening, and I'm happy to help troubleshoot to get you back up and running as soon as possible.
4 Replies
Hi, Tobias!
I understand you're experiencing an issue when attempting to sign in to the Articulate 360 desktop app. That shouldn't be happening, and I'm happy to help troubleshoot to get you back up and running as soon as possible.
First, please review these common reasons you may be getting an error. If none apply, please uninstall Articulate 360, then download and install the latest update. If you're still running into trouble, connect with our support engineers, and we'll be happy to take a closer look at your setup!
Thank you Kelly!
Apparently the difficulty was on our side: The app seems to have been
blocked for security reasons. Works again now.
Hi Tobias,
That's great to hear!
If you run into any trouble moving forward, please don't hesitate to reach out here or privately in a support case and we'll be happy to assist you!
Hi Kelly
It has been resolved, it was a block in our company security :-)
Thank you for your help!