Will you please point me to the documentation about uninstalling Articulate 360 from one computer, and installing Articulate 360 using the same serial number on my new computer. It is for the same user (me).
Since your Articulate 360 subscription is tied to your Articulate ID, you won't actually need to use a serial number when you install the software on another computer.
This article outlines the steps for uninstalling/reinstalling. Give it a go, and let me know if you need any help along the way!
Alyssa, I read the documentation about installing, updating, and uninstalling Articulate 360.
Will you please reply to confirm that I do, in fact, need to uninstall Articulate 360 from my current computer before I can install it and use the apps on a new computer?
The Articulate 360 Terms of Service (https://www.articulate.com/360/terms) entitle you to install Articulate software on a maximum of two computers, such as a home computer and a work computer.
I thought I would hop on this thread with a similar but not exactly the same issue.
As I was unable to update any of the Articulate 360 apps (they just hung), I searched the web to find a possible solution and came across a few suggestions to uninstall and then reinstall Articulate 360 again.
I started off uninstalling and unfortunately, the only Desktop App that uninstalled was the Articulate 360 Installer.
I am now unable to launch Storyline 360 for some reason and need to go to a web browser directly to open Rise 360 and obviously not the Installer which is no longer available.
6 Replies
Hi Tricia!
Since your Articulate 360 subscription is tied to your Articulate ID, you won't actually need to use a serial number when you install the software on another computer.
This article outlines the steps for uninstalling/reinstalling. Give it a go, and let me know if you need any help along the way!
Alyssa, Thanks very much.
Alyssa,
I read the documentation about installing, updating, and uninstalling Articulate 360.
Will you please reply to confirm that I do, in fact, need to uninstall Articulate 360 from my current computer before I can install it and use the apps on a new computer?
Thanks again!
Tricia Ryan
Hi Tricia,
The Articulate 360 Terms of Service (https://www.articulate.com/360/terms) entitle you to install Articulate software on a maximum of two computers, such as a home computer and a work computer.
Hope that helps!
I thought I would hop on this thread with a similar but not exactly the same issue.
As I was unable to update any of the Articulate 360 apps (they just hung), I searched the web to find a possible solution and came across a few suggestions to uninstall and then reinstall Articulate 360 again.
I started off uninstalling and unfortunately, the only Desktop App that uninstalled was the Articulate 360 Installer.
I am now unable to launch Storyline 360 for some reason and need to go to a web browser directly to open Rise 360 and obviously not the Installer which is no longer available.
Any and all help is greatly appreciated!
Thanks for reaching out, Kirk. I responded to your similar post here and just wanted to link for anyone following along.
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