Hi! I am encountering issues with unwanted audio that plays when I hover over a hot spot. I recorded audio for a slide, then when previewed, did not see that audio in the timeline. So, I recorded again. Now the second recording plays at the appropriate time, but the first recording plays when I hover over a hot spot. Does anyone know how to remove this audio from the hot spot? The hot spot was created during a screen recording and "try" mode was used. When I select the hot spot, I don't see any audio icons and the unwanted audio is not in the timeline.
do you still have both screen recordings on the timeline - not sure I'm following - could you upload the .story file might be easier for someone to help if they can see the setup
I agree with Wendy here and it would be best to take a peek at your .story file. If you select the screen recording on the slide, you should be able to see a Video tab open at the top. You could then Mute the audio for the screen recording perhaps and prevent the overlap.
Thanks for reaching out here, and I'd also want to let you know that if you're unable to share here in the forums you're welcome to send along to our Support Engineers here.
No, the screen recordings don't appear on the timeline b/c they were converted to "try" mode slides. No audio appears on the timeline on these slides, but plays when the hot spot is active. I think maybe I was "clicked on" the hot spot in error instead of being "clicked in" the timeline when I recorded the audio for the slide, and that is how it attached, but I can't see the audio anywhere to delete it.
A good slide to look at is 1.6 in the attached .story
This is resolved! Thanks for your idea to put in a support ticket. The unwanted audio was on a slide layer hint caption. I don't know how I recorded it there, but now that I know where it is, I can delete it from all of my slides. I appreciate all of you taking time to help!
6 Replies
Hi Darcy
do you still have both screen recordings on the timeline - not sure I'm following - could you upload the .story file might be easier for someone to help if they can see the setup
Hi Darcy!
I agree with Wendy here and it would be best to take a peek at your .story file. If you select the screen recording on the slide, you should be able to see a Video tab open at the top. You could then Mute the audio for the screen recording perhaps and prevent the overlap.
Hi Darcy,
Thanks for reaching out here, and I'd also want to let you know that if you're unable to share here in the forums you're welcome to send along to our Support Engineers here.
Hi Wendy and Leslie,
Thanks for your help in reviewing this issue!
No, the screen recordings don't appear on the timeline b/c they were converted to "try" mode slides. No audio appears on the timeline on these slides, but plays when the hot spot is active. I think maybe I was "clicked on" the hot spot in error instead of being "clicked in" the timeline when I recorded the audio for the slide, and that is how it attached, but I can't see the audio anywhere to delete it.
A good slide to look at is 1.6 in the attached .story
This is resolved! Thanks for your idea to put in a support ticket. The unwanted audio was on a slide layer hint caption. I don't know how I recorded it there, but now that I know where it is, I can delete it from all of my slides. I appreciate all of you taking time to help!
Oh perfect - thanks for popping in to share an update with us Darcy :)
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