Hi - I just checked storyline for updates and been told I need to install Update 6. I've downloaded the zip file, extracted it and tried to run the .exe file for the updates -but it's coming back with an error message when it starts set up saying: The installed version of the application could not be determined. The set up will now terminate.
My Storyline version is clearly set at Update 5: 1401.2415
How can I install the update please? I can't access the update direct from your site due to firewalls on our internert.
I'm sorry to hear about the issue you've had when installing. It sounds like you're running into an issue where installing a software update for Articulate Storyline, causes you to encounter the following error message:
"The installed version of the application could not be determined. The set up will now terminate."
1 Reply
Hi Susan and welcome to Heroes!
I'm sorry to hear about the issue you've had when installing. It sounds like you're running into an issue where installing a software update for Articulate Storyline, causes you to encounter the following error message:
Here's how to fix it:
If the issue persists, please let us know.
This discussion is closed. You can start a new discussion or contact Articulate Support.