I updated Articulate 360 in hopes of alleviating the audio playback issue with the
Articulate Review feature. Now, that all of Articulate is updated I attempted to publish a file in SL360, it will not publish after several attempts. The msg I am receiving is stating that I do not have an internet connection, however my internet connection is working. I have attached a screen capture of the message below.
I would recommended opening a case and letting the Articulate engineers take a look at the file. I'm assuming you can publish another story 360 project to Articulate 360; just not this specific one? If so, there may be something corrupted with this specific .story file.
If you decide to open a case, let me know your case number so I can follow along!
In the meantime, something may have gone awry in your recent Storyline 360 update. These kinds of issues can usually be fixed by a simple repair. Try these steps, and let me know if that solves it!
I took a peek into your case, and I see that Ronaziel shared this information with you on 5/17/18:
Hi Kathy,
Thanks for your patience on this. I collaborated with my senior support engineer in checking the issue and we've found this error in the desktopservice log file you've provided and it looks like your firewall is blocking the uploads.
We highly suggest that you contact your IT department and report this error to help fix the issue you're experiencing.
Hope this helps and let me know if you need anything else.
Then you sent a reply to her the same day letting her know you would reach out to your IT team with the information she shared with you. Were you able to connect with your IT team to find out why your firewall was blocking the error?
11 Replies
Kathy,
Have you checked for the following potential issues?
https://articulate.com/support/article/There-Was-an-Error-Publishing-to-Articulate-360
You can check the status of Articulate services here:
https://www.articulatestatus.com/
Is this problem only publishing a single project or does it happen to all of your projects? Another resource to check: https://community.articulate.com/discussions/articulate-storyline/error-publishing-course-to-articulate-360
Richard
Richard,
I have done everything you suggested, and still I'm receiving the same message.
It's a single project.
Also, I did try to publish it to LMS and it published w/o issue.
Kathy,
I would recommended opening a case and letting the Articulate engineers take a look at the file. I'm assuming you can publish another story 360 project to Articulate 360; just not this specific one? If so, there may be something corrupted with this specific .story file.
https://articulate.com/support/contact/
Richard
Thanks, Richard. I tested another course that only has seven slides, and received the same message.
Hi Kathy!
If you decide to open a case, let me know your case number so I can follow along!
In the meantime, something may have gone awry in your recent Storyline 360 update. These kinds of issues can usually be fixed by a simple repair. Try these steps, and let me know if that solves it!
Hi Alyssa,
I did what you suggested, and received the same message. I opened a ticket; here's the number case number 01370381
Thanks, Kathy!
I see my teammate Ronaziel recently sent you a list of troubleshooting steps to try. Let us know how you make out!
Alyssa,
I never received a resolution regarding this issues.
Hi Kathy!
I took a peek into your case, and I see that Ronaziel shared this information with you on 5/17/18:
Then you sent a reply to her the same day letting her know you would reach out to your IT team with the information she shared with you. Were you able to connect with your IT team to find out why your firewall was blocking the error?
This discussion is closed. You can start a new discussion or contact Articulate Support.