Updated today and the Articulate App is BORKED

Jun 20, 2023

I wen to update the Articulate app, and since then it's spams me with error messages that don't stop popping up until I ctlr-exit it.

I have since uninstalled, re-downloaded the app and it still happens.

I don't know what you guys did to the app, but fix it please.

I can't even install the latest 360 because I can't run the app.

5 Replies

Judy Nollet
Hero

11 months ago06/20/23 at 5:40 pm (UTC)

I had the same thing happen to me last week. You should contact the Articulate staff directly. You can submit the case here: Contact Support for Help with Any Articulate E-Learning Course Development Software

Tracy Buthe

11 months ago06/20/23 at 6:21 pm (UTC)

Same problem here. Support case created!!

Luciana Piazza
Staff

11 months ago06/21/23 at 6:47 pm (UTC)

Hello Joshua, Judy, and Tracy!

Thanks so much for reaching out in this thread about what you're experiencing. I see that you all have opened support cases and that you're working with our talented Support Engineers! You're in great hands.

We'll continue the conversations over in your individual support cases. Thanks for your patience.

Hope that you all have a great day! ☀️

Joshua Nickerson
Author

11 months ago06/21/23 at 7:05 pm (UTC)

Yes, Support got me fixed up. Thanks. :)

Luciana Piazza
Staff

11 months ago06/22/23 at 1:25 pm (UTC)

Hello Everyone! ✨

I'm excited to share that this morning we have released a hotfix for the following:

Articulate 360 Desktop App (Build 1.77.30587.0)
- The Articulate 360 desktop app generated an error, preventing you from updating authoring apps.
Storyline 360 Update 77 (Build 3.77.30587.0)

- Storyline 360 could crash unexpectedly.

To take advantage of this update, make sure to update the Articulate 360 Desktop App and Storyline 360.

Here's how you can update to the latest version:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!