Upgrading Storyline 1 projects

Hello Atul!

Welcome to the community!

I do see your support case and it is still open on our end. I want to verify that you are using the latest update of Storyline 2, which can be found here. If you still have issues with this, you can send a reply to your support ticket for follow up.

Hi Emily,

Thanks for your note. Yes I am still having problems. I confirm I am using
the latest version of Storyline 2. I have to update my courses frequently
and without a solution I am really stuck as the effort involved in
recreating in Storyline 2 is huge. Unfortunately I have had to go back to
using Storyline 1 until this issue is resolved.

Atul

Thanks for the update Atul.

Do you still have the last response from support that you can reply to? If not you could submit a new request here. 

Hi Emily,

Yes I do and have sent a response to Cleo at Articulate Support.

Atul

Thanks Atul,

I will keep an eye on your case.

I'm having the same problem. I was told by support that I had to use my computer drive and not the network drive H: . I moved everything to my C: drive but I'm still getting the same message as Atul. 

Hi Gary!

I see where you are working with our support team (00432607) and that they have shared your issue with our QA Team.

I popped in to check on Atul's case as well and he is still working with our team as well.

Hello Gary!

I do see that you have a case open with the support team. You may want to reply to the latest email that was sent with this additional information for more assistance in troubleshooting.

Any progress? The situation is getting dire to be able to release this project with the mobile capabilities of Storyline 2. We can't send out two different versions.

I apologize Gary, I do not have an update for you and would encourage you to continue working with the support team.