When you publish, any linked files are copied to the published folder, so the linked files are not likely the problem. When they upload, the whole folder is uploaded. If you are publishing, sending them the published folder, and they are uploading the published folder from a location where they have proper permissions, It will work. Are they trying something different, like trying to upload to uPerform directly from your Drive or Dropbpx location?
As far as I can see the customer process is quite simple.
It loads the scorm folder inside UPerform and then links it to display the presentation.
From what I was seeing in another thread, when I directly export my presentation from Storyline to Review 360 I get the same XML error, however, inside my storyline the files are correctly pointed to my local folder.
Can this permission denied error be linked to this?
I understand perfectly well that when I export my presentation to SCORM all the external files are packed, but that the link points to a file in my local pc can generate the problem when I want to load it inside UPerform?
Thanks so much for reaching out! I see that you've opened a support case and you're working with my colleague Carlo. You're in great hands!
I have updated Carlo on the latest update you shared in this thread so that they're in the loop. We'll continue this conversation over in your support case.
Have a great start to your week, and happy developing! 🎉
4 Replies
When you publish, any linked files are copied to the published folder, so the linked files are not likely the problem. When they upload, the whole folder is uploaded. If you are publishing, sending them the published folder, and they are uploading the published folder from a location where they have proper permissions, It will work. Are they trying something different, like trying to upload to uPerform directly from your Drive or Dropbpx location?
Hi Walt, thanks for the follow up.
I will ask the client and get back to you.
Hi team,
As far as I can see the customer process is quite simple.
It loads the scorm folder inside UPerform and then links it to display the presentation.
From what I was seeing in another thread, when I directly export my presentation from Storyline to Review 360 I get the same XML error, however, inside my storyline the files are correctly pointed to my local folder.
https://community.articulate.com/discussions/articulate-storyline/pdf-file-doesn-t-load-this-xml-file-does-not-appear-to-have-any-style-information-associated-with-it-the-document-tree-is-shown-below
Can this permission denied error be linked to this?
I understand perfectly well that when I export my presentation to SCORM all the external files are packed, but that the link points to a file in my local pc can generate the problem when I want to load it inside UPerform?
Thanks in advance.
Hello there,
Thanks so much for reaching out! I see that you've opened a support case and you're working with my colleague Carlo. You're in great hands!
I have updated Carlo on the latest update you shared in this thread so that they're in the loop. We'll continue this conversation over in your support case.
Have a great start to your week, and happy developing! 🎉