Urgent help required! My project works flawlessly on scorm cloud, but not in my client's server

Jun 18, 2018

I hope somebody can help me with this... I created a project using storyline and then I uploaded it to the scorm cloud to check if everything was ok. It works flawlessly, including the results page, reports results perfectly, etc. But in my client's server (that is not really an LMS but only a scorm player) it stalls when it gets to the last slide, the one that actually gives us the results of the different quizzes and reports to the system. Would you happen to know what is going on and how can I solve it? Your help will be much appreciated since I'm quite desperate and need to deliver the project.

1 Reply
Alyssa Gomez

Oh no, Gerardo! It sounds like you're really under a lot of pressure here, and I can definitely understand why you're feeling desperate! 

I'm glad to hear it's working well in SCORM Cloud, but we want it to work well in your client's server, as well. 

While I don't have specific experience with this kind of server, our Support Engineers may have deeper insight to share on what's going on here. Could you send us your unpublished project file, as well as the SCORM Cloud "Invite" link by clicking here?

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