I embedded a MP4 video in Storyline 360 and when I complete the video, go to the next slide and then return to the video slide, the video starts all over again. Is there a way when you go back to the video, it resumes from where the user left off?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Would you be able to share your .story file for us to take a look at your setup and what you are seeing? If you cannot share here in the forums, you are welcome to share here privately.
Hi, I have also been looking in to this. I have been able to change the settings to reflect the above but the video does not restart unless the user clicks or touches the screen to resume.
Happy to lend a hand here. First, let me make sure I understand your setup.
You have a slide that contains a MP4 video that is set to "Resume Saved State".
When the learner goes back to that slide, the video is stuck until the learner clicks or taps the video. Once the video begins playing again, it resumes where the learner left off.
Do it have it right? Also, are you using the most recent version of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16188.0 in the bottom-right corner.
Hi, that's correct. I'm a little stuck on what triggers will allow me to close a layer and resume the previous MP4 file. We are also not using the most recent version of Articulate, currently on V3.8.13281.0 This is something I have raised internally and will hopefully be updated soon.
I am still having this issue with embedding the MP4 into a storyline 360 4 slide course. It's a 10 min video and takes a long time to open when I select view this scene or project. It eventually opens and works the way it should. The issue is when I publish it for the Review tool, and I open the course, so when I click the slide that the MP4 is on, it freezes and won't open.
Hi there, Gareth -- be sure to let me know what happens after you update to the latest version!
Hey, Nina -- really sorry this is still plaguing you! We're really interested in taking a closer look at your file to see what's causing this. Could you share it with us here?
This is a video that was created internally at my company - need to keep it secure. How should we share this? Can I work with someone directly who can see what is happening?
Good Morning, I seem to have found the settings needed to make the changes I needed. The MP4 now pauses while I move to open a new layer and continues without prompt when the layer is closed.
Hi, I was hoping to find a solution to this issue as I'm having the same trouble. I have a video that reverts back to the beginning when a learner exits. I'm using Storyline 360 and I've set the slide properties to "resume saved state", but it doesn't. Ideas?
Thank you for sharing your file! It looks like you need to set the Prompt to Resume setting to Always Resume. This setting is found in the Player Properties.
You're right, Lauren, I had forgotten that step. However, I changed the player properties and re-published, but it didn't fix it. True, it doesn't ask me if I want to resume now, but it still starts the video in slide 1 at the beginning every time. :(
Thanks for providing an update! It would be helpful if I could take a look at your project to determine the culprit. Do you mind uploading the .story file to me? Here's an upload link.
I have set my Storyline 360 slide to 'resume saved data' and my player settings is set to 'Prompt to resume'. I also tried 'Always resume' but that did not work. Could you please let me know what I could have missed? I am happy to send the files via a secure link if needed?
Are you also having issues with an embedded video not resuming where the learner left off? We're happy to help troubleshoot! You can share your .story file privately with us here, and we'll delete it once testing is complete.
I see you're the original creator of this conversation some years ago, so let's see if I can clarify the expectations and behavior.
If you're still in your project and using the slide property setting when revisiting to:
Resume saved state, the correct behavior would be:
If the video was fully played, it would not restart when returning to a slide.
If it was partially played, the video would resume from where it had stopped when the user left the slide.
Automatically decide, Storyline looks at the items on the slide and determines whether or not to resume.
Reset to Initial state, the video will be set to start from the beginning as the rest of the slide will.
If you exit the course entirely, Storyline will return to the slide you left off at, and resume from the beginning of that slide.
If you're exiting the course, you can create an exit slide to hold the resume behavior on the video slide. Here's a quick gif example, link to published output, and I've attached my sample project.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
This option isn't working for me - it doesn't resume where left off, unless I have properties set to Resume Saved State on slide with video, which isn't much good since that will not allow learner to Replay the video after completion from the Seekbar.
Thanks for sharing an update with us in this thread.
It would be helpful to see your .story file in order to assist you further. Feel free to share your file in this thread or privately in a support case.
26 Replies
Have you tried to change slide's properties where the video sits? Select RESUME SAVED STATE for When revisiting option.
Yes i have that set already.
Hey Nina,
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Would you be able to share your .story file for us to take a look at your setup and what you are seeing? If you cannot share here in the forums, you are welcome to share here privately.
Hi, I have also been looking in to this. I have been able to change the settings to reflect the above but the video does not restart unless the user clicks or touches the screen to resume.
Hi Gareth!
Happy to lend a hand here. First, let me make sure I understand your setup.
Do it have it right? Also, are you using the most recent version of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16188.0 in the bottom-right corner.
Hi, that's correct. I'm a little stuck on what triggers will allow me to close a layer and resume the previous MP4 file. We are also not using the most recent version of Articulate, currently on V3.8.13281.0 This is something I have raised internally and will hopefully be updated soon.
I am still having this issue with embedding the MP4 into a storyline 360 4 slide course. It's a 10 min video and takes a long time to open when I select view this scene or project. It eventually opens and works the way it should. The issue is when I publish it for the Review tool, and I open the course, so when I click the slide that the MP4 is on, it freezes and won't open.
Hi there, Gareth -- be sure to let me know what happens after you update to the latest version!
Hey, Nina -- really sorry this is still plaguing you! We're really interested in taking a closer look at your file to see what's causing this. Could you share it with us here?
This is a video that was created internally at my company - need to keep it secure. How should we share this?
Can I work with someone directly who can see what is happening?
Sure thing, Nina!
You can share the file directly with our Support Engineers by clicking here. They keep all files confidential.
Also, you can edit out your contact information from your post if you'd like! Replying via email will include your signature.
Good Morning, I seem to have found the settings needed to make the changes I needed. The MP4 now pauses while I move to open a new layer and continues without prompt when the layer is closed.
Thanks for all your help :)
Thanks for popping in to share an update Gareth :) Glad to hear you were able to get back to working order.
Thanks Gareth for that update, and let us know if you need anything else!
Hi, I was hoping to find a solution to this issue as I'm having the same trouble. I have a video that reverts back to the beginning when a learner exits. I'm using Storyline 360 and I've set the slide properties to "resume saved state", but it doesn't. Ideas?
Hi Mary!
Thank you for sharing your file! It looks like you need to set the Prompt to Resume setting to Always Resume. This setting is found in the Player Properties.
You're right, Lauren, I had forgotten that step. However, I changed the player properties and re-published, but it didn't fix it. True, it doesn't ask me if I want to resume now, but it still starts the video in slide 1 at the beginning every time. :(
Hi Mary!
Thanks for providing an update! It would be helpful if I could take a look at your project to determine the culprit. Do you mind uploading the .story file to me? Here's an upload link.
Hi Team
I have set my Storyline 360 slide to 'resume saved data' and my player settings is set to 'Prompt to resume'. I also tried 'Always resume' but that did not work. Could you please let me know what I could have missed? I am happy to send the files via a secure link if needed?
Best Regards
Ronny
Welcome to E-Learning Heroes, Ronny!
Are you also having issues with an embedded video not resuming where the learner left off? We're happy to help troubleshoot! You can share your .story file privately with us here, and we'll delete it once testing is complete.
Looking forward to working with you 😀
Hi,
Yes I would like to see the steps in doing this. Do you have a sample to share?
Thanks!
Nina
Nina Ferrise | Manager | Learning Experience Designer, Global Development Training
REGENERON |110 Allen Road, Basking Ridge, NJ 07920 |* (973) 650-9833
nina.ferrise@regeneron.com
[cid:image001.png@01D7C729.C0B7B350][signature
Hi Nina,
I see you're the original creator of this conversation some years ago, so let's see if I can clarify the expectations and behavior.
If you're still in your project and using the slide property setting when revisiting to:
If you exit the course entirely, Storyline will return to the slide you left off at, and resume from the beginning of that slide.
If you're exiting the course, you can create an exit slide to hold the resume behavior on the video slide. Here's a quick gif example, link to published output, and I've attached my sample project.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
This option isn't working for me - it doesn't resume where left off, unless I have properties set to Resume Saved State on slide with video, which isn't much good since that will not allow learner to Replay the video after completion from the Seekbar.
Hi Jeffrey,
Thanks for sharing an update with us in this thread.
It would be helpful to see your .story file in order to assist you further. Feel free to share your file in this thread or privately in a support case.
Looking forward to hearing from you!
Hello,
I want create video that can be resumed from the last time when someone exit the course. Please check this file and help me.
Hello Preetesh!
I see that you've posted your own discussion, so we'll continue the conversation over there!