Vide issues

Jul 28, 2022

Dan Newton
By Dan Newton

I used a lot of video/motion graphics in my learning design. I create most motion graphics using Adobe Illustrator, PhotoShop and After Effects. I set the ratio and size to the same 1920 x 1080, 16:9 as we use within Storyline 360. The problem is that even after I have done this and inserted the motion graphic I still have a black line to the right or the bottom of the slide when I publish to Review or to output. I have centered and aligned the video insert but the line is still there. Why is this happening and how can I get rid of it? Should I make the video and motion graphics bigger, such as 1924 x 1084? This is an ongoing issue, please can someone advise on what I can do? With thanks, Dan

https://360.articulate.com/review/content/721117f9-4a8e-4476-89fc-c3a1bce13e52/review

 

7 Replies
Maria Costa-Stienstra
almost 2 years ago07/28/22 at 8:14 pm (UTC)

Hi, Dan.

Thank you for sharing the link to your Review 360 course!

Let me ask you a few questions to narrow down the issue:

  • I saw a very thin black line on the bottom of the screen on section 2a (Safety). Is that what you're referring? 
  • Did you create the graphics in that section differently than the rest of the course?
  • Can you share the .story file privately with our support team so we can investigate what's happening?
Dan Newton
almost 2 years ago07/29/22 at 9:13 am (UTC)

Hi, the thin black line to the bottom of the frame is supposed to be there.

The motion graphic was created in Adobe then inserted into SL as a video. I build the motion graphic at the same ration and size of the SL360 course but I always get a black line to the right of the screen. It is as those the video is not correctly aligned or is too small.

Yours, Dan 

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