Is anyone having an issue with synching video and audio. When I add silence to the audio editor it appears to be accepting the update, but when I go back and preview after saving, it loses my changes. Additionally, my videos are not showing to completion. Some are freezing at about the 1-minute mark others go out before then when trying to preview and synch up audio. The timeline continues to run but the video does not show on the screen.
SL is an excellent e-authoring tool, but a pretty poor audio editing tool (I'd say rudimentary, at best, and, like you are finding, non-functional at worst.) I use Audacity, or MS Photos to edit audio. Even starting it, editing, and importing back to SL is so much faster than what you are experiencing trying to edit in SL.
If the issue persists, you can try to repair Storyline. Additionally, if you're comfortable sharing your file with our team, we'd be happy to take a closer look to investigate what's going on. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
I would like to add to this, that although I wasn't adding silence , I used the editor to cut a chunk of audio out, and then republished and the audio published in full rather than the edited version it was not repeatable but has happened at least twice in the last week, didn't report as a bug as thought it was me and now starting to think it might not have been.
Good morning, Kelly! Thank you for your response. I do typically work on a network drive, but I tried moving this to my local drive and the issue is still occurring. I have also tried importing the slides into a new Storyline file with no success. I will give the repair a shot and if that doesn't fix it, I will upload it for investigation.
Thanks so much for sharing this information with us. I see that you've opened a case and you're working with our colleague Georvy. You're in great hands!
We'll continue the conversation over in your support case.
I have a similar problem. I have exported a discussed PowerPoint as a video and inserted this video into Storyline. I would like to use only the player timeline, not the video player. The forward and rewind of the video is faulty, the audio track does not match the video. Does anyone have an idea for this problem?
I add: There are pop-ups in the video mentioned. This means that if I only want to use the player timeline, my popups work great, but rewinding and fast-forwarding the video does not. If I use the video player, then the forward and rewind of the video works very well, but the popups do not. Is there a way to make both (popups and video rewind and forward) work?
I'm sorry to hear that you're experiencing an issue with your file. As Phil suggested, you can submit a support case so our Support Engineers can investigate what's going on. It will be helpful if you share your file with us in your case, and we'll delete it from our systems once troubleshooting is complete!
I understand you're having an issue with your audio and video syncing while using the player controls. I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
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SL is an excellent e-authoring tool, but a pretty poor audio editing tool (I'd say rudimentary, at best, and, like you are finding, non-functional at worst.) I use Audacity, or MS Photos to edit audio. Even starting it, editing, and importing back to SL is so much faster than what you are experiencing trying to edit in SL.
Hi Jackie,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! That shouldn't be happening, and I'm happy to help troubleshoot.
If the issue persists, you can try to repair Storyline. Additionally, if you're comfortable sharing your file with our team, we'd be happy to take a closer look to investigate what's going on. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
I would like to add to this, that although I wasn't adding silence , I used the editor to cut a chunk of audio out, and then republished and the audio published in full rather than the edited version it was not repeatable but has happened at least twice in the last week, didn't report as a bug as thought it was me and now starting to think it might not have been.
Good morning, Kelly! Thank you for your response. I do typically work on a network drive, but I tried moving this to my local drive and the issue is still occurring. I have also tried importing the slides into a new Storyline file with no success. I will give the repair a shot and if that doesn't fix it, I will upload it for investigation.
Hi Jackie!
Thanks so much for sharing this information with us. I see that you've opened a case and you're working with our colleague Georvy. You're in great hands!
We'll continue the conversation over in your support case.
Have a great weekend! ☀️
Hi everyone,
I have a similar problem. I have exported a discussed PowerPoint as a video and inserted this video into Storyline. I would like to use only the player timeline, not the video player. The forward and rewind of the video is faulty, the audio track does not match the video. Does anyone have an idea for this problem?
I add:
There are pop-ups in the video mentioned.
This means that if I only want to use the player timeline, my popups work great, but rewinding and fast-forwarding the video does not. If I use the video player, then the forward and rewind of the video works very well, but the popups do not. Is there a way to make both (popups and video rewind and forward) work?
Is the audio separate to the video? These will often be out of sync. This is because of the progressive download of the video.
Other are the video and audio set to play automatically if they aren’t then they will be out of sync.
Sent from my iPhone
No, audio and video are not separate. It is one file.
Does the audio and video sync outside of storyline? If it does I think you will need to raise a support case.
Sent from my iPhone
Hi, E-Learning Team!
I'm sorry to hear that you're experiencing an issue with your file. As Phil suggested, you can submit a support case so our Support Engineers can investigate what's going on. It will be helpful if you share your file with us in your case, and we'll delete it from our systems once troubleshooting is complete!
Hi Phil and Kelly,
Thank you very much! I think I really need a support case. Does this cost ?
No it is free
Hi E-Learning Team,
I understand you're having an issue with your audio and video syncing while using the player controls. I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!