Video Control messes up timeline?

Hello all...

I have a presentation that is mostly video...on those slides with video I expose the video control to the user and it works the end of the timeline it returns to the master slide, as per the slide trigger. However, if I move the video cursor by clicking somewhere in the timeline of the video, at the end of the timeline the video goes to wherever I clicked and no longer returns to the master slide. Obviously not the intended behaviour...

Does anyone know how I can avoid this or work around it?



11 Replies
Sylvia Wright

What happens then to the timeline if you set the triggers to when media completes but the user clicks away from the media(layer, slide or whatever)?

If we have the control bar on a video and users go back and forth to repeat listening or watching something what does that do to the other actions on the timeline or if a user clicks a button to another layer before the video is finished and then comes back?

I'm assuming, Ashley, that again, once the controls are accessible the synchronization is gone. Ugh.  Anyone have any other ideas or experience on handling this?  Thanks!

Ashley Terwilliger

Hi Aaron,

What version of Storyline are you using? We still have some audio/video syncing issues in Storyline 2 if you're jumping around on the seekbar and have added other elements to the slide like captions or objects. It does appear that the issues were resolved as a part of Storyline 360, so if you're seeing the behavior there we'll want to take a look at one of your .story files to investigate further! You can upload a copy of the file to share with our Support Engineers here. They’re available 24/7 to assist! 

Vincent Scoma

Hi Steve,

Thank you for reaching out and sharing what you are experiencing! 

May I ask if you could explain more about the course design? I see that we have a synching issue around videos and the timeline, but I wanted to see if the setup matches our report. 

If you can share your file with us, we're always more than happy to take a closer look! You can share files in this thread here or you’re always welcome to share them privately here. We'll let you know our findings and will delete them afterward!