Video controls for an .mp4 sometimes not showing

In SL2, on some of my slides, when I insert a video and from the Show Video Controls list, I select "Below video," the controls do not display when previewed nor when published. It does not happen all the time and I've been working around it by copying a slide that works and then copying and pasting all of the content from the non-working slide.

Does anyone have an idea why a slide would not display the controls?

Edited to add: The controls do show in the working area.

6 Replies
Ashley Terwilliger-Pollard

Hi Walt,

This sounds particularly unusual, and you'll want to ensure you're using a support video file type as detailed here.

Next I'd also want to confirm you were following these guidelines in terms of working with your .story files and other project files. You may want to try importing the entire file into a new project to resolve any odd behavior. 

Byron Jones

Hi,

I am having the same issue. This really isn't a solution, as it changes the height of the video, and not the width -- thereby altering the resolution size and altering the video image (squashing it). Is there really no way to make the video bar appear when a video is playing at its full resolution?

Thanks!