Video Cropped on iPad HTML5 AND Android Flash
I've just hit a problem and am interested if anyone else has seen it.
At one point in a Storyline course I play an MP4 video (about 2 mins and 17mb) in a lightbox.
Someone on an iPad complained when viewing the course on HTML5 (published as SCORM) that not all of the video was showing. The video was cropped, only showing the right-most half of the video. I republished to Tin Can so that they could use the Articulate Player (I didn't like the HTML5 output anyway) and the video showed beautifully.
I thought that was the end of the problem, but I just tried viewing on my (older) Galaxy tablet using Flash and I see the same thing (as per this image - see how the video only occupies half of the progress bar and the words are cropped. BAD!)
Note that this happens (on my Android tablet and I assume the iPad with HTML5) when the content is published to an LMS on server A, and as standard web content on server B. It even happens when published to Articulate's TempShare so it's unlikely to be a server-side issue.
Has anyone seen this before? Any ideas why this would happen under iPad HTML5 AND Flash on Android?
Thanks for any clues - or easy work-around.