Video deleted but remnants remain
Sep 30, 2015
By
Becky Serbin
I had to delete a video from the timeline because it was not playing when I published and tested on HTML5. I added the original unedited video file back and edited it within Storyline2. The crazy thing is when I play the slide, both videos are playing even though one was deleted as is no longer anywhere on the timeline. I have closed out of Storyline and reopened the file but the deleted video remains. I even published and tested again in HTML5 and the new video has a black box on top of it where the old video originally played. How do I get rid of the old video that shows up anytime I play the slide?
8 Replies
Hi Becky!
Hi Leslie,
I agree with the article and even cleared the cache where I could but the ghost video is still appearing when I run the slide in Storyline even though I deleted the video from the timeline. The only reason that I had published it was because I was hoping that there was a glitch in Storyline that would not be picked up once I published the file but that was not the case. I even rebooted my computer and the video still shows up.
Would you like me to take a look at your .story file? You can share here via the Add Attachment option.
Hi Becky, I know this was an old post, but did you find an answer to the video still showing up on the slide, even though you removed it? I'm having the same problem and cannot find an answer.
Hey Jessica - I wish I had an update to share with you here. Looks like Becky did reach out to our support team as well, but that inquiry was not complete either so that we could assist in troubleshooting. You are welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you wish.
I would recommend sharing your .story file with us so that we could take a look.
Jessica,
Sorry for the delayed response. Unfortunately, I was not able to get a
resolution. I ended up rebuilding to get it to work properly.
Becky
Thanks for popping in to let us know Becky!
Thanks for the help! I had a feeling that was the answer, but I was hopeful.
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