Video element and the rewind button

Apr 15, 2020

Hi Folks I have 5 video elements in my course.  

On each of these pages the audio file is separate as well as the triggered text elements.  I have found on 3 of my video slides that my learners can play the video once through but when they hit the rewind button most of the slide resets, the text disappears and triggers again, the audio begins playing - but the video is stuck on the first frame of the video and won't play until I physically take the seek bar and drag it, hit pause then play again.    On 2 of my slide videos they behave just fine.  I have tried:

-Reset to initial state

-Automatically decide

There is no difference between any of the functioning vs non-functioning slides, they all have the same set of parameters...any thoughts?  I can privately share, 

3 Replies
Leslie McKerchie

Hello Laura,

Thank you for contacting us and sharing what you are experiencing in your project.

We have a similar issue that we are currently looking into.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it with me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Ren Gomez

Hi Laura,

Good news! We fixed the issue where: When a video is set to play automatically, the Refresh button does not work in the published output.

Here's how to install the latest Storyline 360 update to see all the recent enhancements and fixes.

If the problem reappears, please connect with our team, or share a screen recording here, and we'll be happy to help!