Video files not in Media Library

Jan 18, 2022

I don't see the video files in the media library. When I right-click on my file, the Show Media Library option is missing. I have the same problem in different projects. Is this normal? What can I do to fix the problem?

*All updates are done

Thank you

5 Replies
Maria Costa-Stienstra

Hi, Catherine.

Thank you for reaching out!

Let me ask you a few questions to help you troubleshoot:

  • If you go to View > Media Library and click the Video tab, do you see the videos listed there?
  • Are you able to right-click other media and see the Show in Media Library option, or is that option not available at all?
  • Are those videos coming from your computer or the Content Library?
Maria Costa-Stienstra

Hi, Catherine.

Thank you for clarifying! 

Screen recordings don't show up in the Media Library, so what you're experiencing is the expected behavior. We have a feature request logged to include other resources in Media Library, so I added this discussion to the report.

We will let you know if we have any news to share or if this request makes it to our feature roadmap.