I have a few videos in my presentation that I have set up to advance to the next slide when they are done. The videos are 30 FPS and are the appropriate length when inserting into the project timeline, but when I go to watch the project the seekbar has a few more seconds to go before the timeline ends. This doesn't match the end point in the project at all. What's going on and how do I fix it?
So I would double check the runtime of the videos. What I do is make sure the timeline is like 5 seconds long and then import the video, it will stretch the timeline to the length of the video. If it is a youtube or vimeo video just get the runtime of the video from the site and translate it into seconds for the timeline.
I created the videos, they are 1-2 minutes long and I imported the mp4s directly into Storyline. The longest video is 2 minutes and 21 seconds long, and it is currently starting at the beginning of the timeline but taking up less than 130 seconds. I have no way of knowing when the end of the Storyline timeline should be without shortening the timeline and then re-watching the whole video over and over to find out when the slide changes.
So I would open the video in quicktime or in Windows media and double check the length of the video, also double check how much black you left at the end of the clip, and then adjust your timeline accordingly. The timeline should be second for second with the video.
When I imported the video, it did align second for second with the timeline. But when you preview or publish the course, there is 10-12 seconds of empty space at the end. So that is why I keep shortening and testing these videos. The screen capture in windows is attached, showing 2:21. It fades to black, but there is only one frame of solid black at the end.
I will be honest, that is very weird. Your timeline should be set at 141 seconds. Now that I say that, where are you watching this that you are seeing the lag? Is that just in the preview or did you export to a review link? The preview will sometimes be behind as where being in the LMS or on an actual review link from a server it acts fine.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
The problem turned out to be because I used a screen capture program to record the video. Once I re-published it in a different video editor, it appeared to work fine.
Thank you Kathrine, but my video files didn't even change. I just republished the package, those timelines with videos randomly extended 5-10 seconds. And I can visually tell that seeking bar is not running smoothly.
Thanks for reaching out and sharing what you are running into as well.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
So it looks like Kathrine came back and said that it was the problem turned out to be the screen capture program used to record the video. Once it was re-published it in a different video editor, it appeared to work fine.
Thanks for reaching out and sharing that you're running into a similar issue.
As Randy mentioned, Kathrine shared her solution above and we did not hear back from Frank.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I realize this discussion was from a few years ago, but I'm having a related problem. I created my video in Replay. When I add it to SL, it blacks out at the end, as if I had put a fade out in the video (which you can't do in Replay). I've add a second to the video, turned Show Until End on and off, shortened the Timeline.
A related problem that happens is that when I play the slide in the Timeline, sometimes the video doesn't start at the beginning.
Sorry for the trouble this is causing! Since this discussion is a bit dated, it would be best for us to start by testing your file. This will give us a better understanding of what is happening on your end. Can you upload the .story file privately in a support case? We'll let you know as soon as we receive it!
22 Replies
So I would double check the runtime of the videos. What I do is make sure the timeline is like 5 seconds long and then import the video, it will stretch the timeline to the length of the video. If it is a youtube or vimeo video just get the runtime of the video from the site and translate it into seconds for the timeline.
I created the videos, they are 1-2 minutes long and I imported the mp4s directly into Storyline. The longest video is 2 minutes and 21 seconds long, and it is currently starting at the beginning of the timeline but taking up less than 130 seconds. I have no way of knowing when the end of the Storyline timeline should be without shortening the timeline and then re-watching the whole video over and over to find out when the slide changes.
So I would open the video in quicktime or in Windows media and double check the length of the video, also double check how much black you left at the end of the clip, and then adjust your timeline accordingly. The timeline should be second for second with the video.
When I imported the video, it did align second for second with the timeline. But when you preview or publish the course, there is 10-12 seconds of empty space at the end. So that is why I keep shortening and testing these videos. The screen capture in windows is attached, showing 2:21. It fades to black, but there is only one frame of solid black at the end.
I will be honest, that is very weird. Your timeline should be set at 141 seconds. Now that I say that, where are you watching this that you are seeing the lag? Is that just in the preview or did you export to a review link? The preview will sometimes be behind as where being in the LMS or on an actual review link from a server it acts fine.
We first found it in Review where we were sending it out for testing, and it is acting the same way in the preview.
Thanks, Kathrine.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Same thing happened to me. It was working fine before those updates.
Hi Frank,
The problem turned out to be because I used a screen capture program to record the video. Once I re-published it in a different video editor, it appeared to work fine.
Thank you Kathrine, but my video files didn't even change. I just republished the package, those timelines with videos randomly extended 5-10 seconds. And I can visually tell that seeking bar is not running smoothly.
Hi Frank,
Thanks for reaching out and sharing what you are running into as well.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Did anyone figure out the solution to this problem, I am currently having the same problem.
So it looks like Kathrine came back and said that it was the problem turned out to be the screen capture program used to record the video. Once it was re-published it in a different video editor, it appeared to work fine.
Hi Jackie,
Thanks for reaching out and sharing that you're running into a similar issue.
As Randy mentioned, Kathrine shared her solution above and we did not hear back from Frank.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Leslie,
I already submitted my case files and I was told that shortening the timeline to match the video will solve the problem.
Thanks for letting me know, Jackie.
Do you know the case number? I was not able to track it down and I wanted to take a look.
01981073
Perfect, Jackie. Thanks for sharing. I'm glad that Ryan was able to help you.
Was Jackie's issue resolved? I am running into the same problem with some of my videos (not all).
Hi Alison,
I ended up having to shorten my timeline and make it match up with my video.
I realize this discussion was from a few years ago, but I'm having a related problem. I created my video in Replay. When I add it to SL, it blacks out at the end, as if I had put a fade out in the video (which you can't do in Replay). I've add a second to the video, turned Show Until End on and off, shortened the Timeline.
A related problem that happens is that when I play the slide in the Timeline, sometimes the video doesn't start at the beginning.
Hello Ellen!
Sorry for the trouble this is causing! Since this discussion is a bit dated, it would be best for us to start by testing your file. This will give us a better understanding of what is happening on your end. Can you upload the .story file privately in a support case? We'll let you know as soon as we receive it!