video hiccuping at beginning

Sep 25, 2017

Hi all,


I'm having a recurring issue with a mp4 video embedded in an articulate storyline project. The original video plays fine, but the embedded version plays for about 3-4 seconds, then jumps back to the beginning, and restarts.  This isn't in the actual recording, and it's not specific to a browser as I can't duplicate it on Chrome on every machine I use. Has anyone run into this before? I can attach the file for review if needed. Thanks!

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