Video (mp4) Blank When Launching Published Course

May 12, 2021

Hi there! Can anyone share experience with why a video (mp4) imbedded into an Articulate Storyline course would just show a blank white screen when launched via the LMS? 

Thank you so much!

1 Reply
Katie Riggio

Thanks for writing in, Kelsey! 

Usually, a blank screen displays for embedded website videos or web objects when they use httpโ€”and it's easy to fix! Just re-embed the website video or web object using httpsMore details in this article.

Other potential causes may be linked to the browser, antivirus program, or internet speed.

If you need more support along the way, let us know! ๐Ÿ˜€