Video not playing in published Storyline file

Hi,

I recently developed a project to be published to the Web which contains a few short videos at the beginning (WMV files). The project files were sent across to a client to upload to their Website: the problem is that when they hit the first video screen all they see is a blank screen and the navigation freezes so they cannot move forward or back via the menu.

We have published the project locally and it runs through fine for us: we are struggling to find a reason why this happens and suspect it may be an issue at the client end, however we are running out of suggestions for them to try.

Can anyone offer any advice?

Hannah

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