Video not playing on IPad

Dec 20, 2012


I been having a little trouble with my videos playing on the IPad via HTML5. What I want to happen is have the video play automatically when the slide starts. As it is now when I get the the particular slide that the video is on the video looks like a freeze frame and if you want to have the video play you need to tap on the video itself. When I do play the story in a computer browser everything plays as it should automatically.

A little about the set-up:

  • The first video I want to play is by itself on the slide timeline, I have tried it with and without a cue-point at the beginning.
  • I have 2 triggers, one to jump to next slide when timeline ends and when you click on next button.
  • Under Movie Tools -> Options "Play Video Automatically" is selected.
  • When I publish the story for Web I have the "Include HTML5 Output" box checked only (not interested in the IPad mobile player)
  • I did test the project on the Articulate Tempshare server.

So I guess the big question is can I play the videos in my project automatically on the IPad?


2 Replies
Christine Hendrickson

Hi Tom. Welcome to E-Learning Heroes!

Unfortunately, if you choose to view the content in Safari and HTML5, the videos may not play automatically. This is due to a limitation of the browser and HTML5. 

For more information you may want to take a look at this comparison chart for the App and HTML5/Safari. For a more complete chart, you may want to look at this article on Comparing Storyline's Flash, HTML5 and AMP output. The second chart will give you a better idea of what exactly is supported in HTML5 output and may help to have for future reference.

Let us know if you have any other questions.


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