video not playing when published

Mar 20, 2023

I have 2 videos that play when in Storyline but not when published.  The videos don't sync well with the audio so I'm just using the audio.  I don't have software to extract the audio and save as an mp3 so I have the videos off the slide so you only hear the audio and they are set to play automatically, but they will only play if i click on the screen. It works when I test it in Storyline but not when I publish it.  Any ideas?

9 Replies
Steven Benassi

Hi Kristen!

I’d love to look at the file to see what might be causing the issue! Would you mind attaching the file to this discussion by using the Add Attachment button?

If you prefer to share the file privately, here's a secure upload link.

Either way, we’ll take a look and share what we find!