Video playback issues in Storyline 3 with IE 11

Aug 10, 2018

We have published a SCORM 2004 course built using Storyline 3 to our SumTotal LMS. When we try to run the course in IE 11, the videos are not displayed. We can see that they are running from the seek bar. However, the video screen just shows up as black. In addition, there is no sound.

I have tested the course successfully in SCORM Cloud. It also works fine in Chrome. Interestingly, the course works fine if I check the box for compatibility view. In the other posts for IE 11 video issues, it looks like the opposite generally holds true. The company wide setting for us is that the box is unchecked, so we're hoping to find a workaround that lets us keep it that way. 

8 Replies
Crystal Horn

Hi there, Brian.  We are looking into a similar issue.  HD videos won't play when viewing content on Internet Explorer 11 on Windows 7 PC given the following scenario:

  • You set your slide size to custom.
  • The video width is equal to your slide size width.
  • You're viewing HTML5 output.
  • This appears to affect videos that are more than 998 pixels width. 

Does this match your setup?  

Brian Herteen

Hi Crystal,
Sorry for the delay in replying. The only attributes below that matched our course were having videos bigger than 998 pixels wide and publishing in HTML5. We did republish after shrinking the video size to 640 pixels wide, but it had no effect. They still show a black box during playback without audio. I hope this helps.

[E-Learning Heroes]

Katie Riggio

Really appreciate the extra detail, Brian! 

For next steps, could you see if your course works as expected in SCORM Cloud? This will tell us if the video playback issue in IE11 is mostly related to Storyline or SumTotal's output.

If you're able to share the unpublished project file with us, we'll also give it a test on our end and let you know what we find!

This discussion is closed. You can start a new discussion or contact Articulate Support.