Video prompting for password on iPad

Hi, Terry - This is definitely an interesting question. So you have it for your reference, here is the information on System Requirements. Could you please try this on a different web server or even SCORM Cloud since users have to log in there?

Thanks for that link Christie.  I have contacted our web hosting company, hopefully they can sort out the issue.  I'll post here when I hear back.

Sure thing, Terry, and any additional updates you could share would be appreciated! :)

They are still investigating - but the issue does seem to be with our setup, and not exactly related to Storyline.  The lesson, which is on our www.domainname.com, wants to refer to the video as domainname.com (no 'www'), and this prompts the website to ask for credentials again.  Hopefully they can sort it out, but I am curious why this happens when I've inserted the video - I would expect it to use a relative URL.  (it's not like I'm linking to youtube or something)

If they are not able to fix it, I will let you know.  Thanks for your responses.  :)

Thanks for the additional information, Terry, and best of luck with your project! 

I have submitted this as a support case because I think our setup may be a bit different than typical.  Hopefully we can sort it out.

Hi, Terry -- I see that your case (00571786) is in with our support staff, and you should be hearing from someone shortly. 

Thanks!

Sure thing, Terry, and I hope everything is sorted out for you ASAP. :)