Video Quality Compression issues
Jan 02, 2018
By
Ravi Panchal
I have seen the work around for the video quality issue.
https://community.articulate.com/discussions/building-better-courses/video-quality#168860
The suggestion is to change the video file from the output folder to the original video and boom, you are done.
However, I have one question, that suggestion was 4 years ago, and the new storyline has 360 review feature. For which still the low quality video is been played. Since there are peers and stakeholders who will review the product in Articulate Review system, is there a work around to ensure we have a high quality video output in review as well?
36 Replies
Hi Ravi,
When you publish to Articulate 360, what Quality settings are you using? Try dragging the video quality slider all the way to the right, and let me know if you see an improvement!
Thanks for the response Alyssa,
Dragging the Video Quality to 9 did not create a noticeable difference in the video quality. Improve a bit, but not to the HD quality.
The problem I am facing is that during the software tutorial I have to zoom in to few of the tabs on the top left side on the screen. During the zoom the pixel gets more distorted.
Hi Ravi,
Thanks for the update. I'd like to have our Support Engineers take a closer look at your file to see if there are any further adjustments that can be made. Could you send a copy over to our team by clicking here?
Done. Uploaded case with below details:
Case Number: 01214290
Reference ID: ref:_00D30Txo._500f31CEcTJ:ref
Looking forward to a solution. Thanks again.
Thanks, Ravi. I see that you shared the original video file with Vevette, and she is looking into possible ways we can improve the video in general. You should hear back from her soon!
Hi Alyssa,
Hope you are well. I have the same issue. the video is created in Articulate Storyline then I need to embed into Rise platform, however it appears very blurry once published.
I have used the video compression settings you have advised however still no success. I can forward my file as well for some guidance on it. Hopefully you can help me too?
Kind regards
Nadia
Did you get a solution?
Hi Nadia!
I peeked into Ravi's case, and it looks like we were able to get him all sorted out by adjusting the video compression in a tool outside of Storyline.
Can you tell me a little more about what's happening on your end? Are you inserting a MP4 file into Storyline, then publishing to Articulate 360?
I am having the same issue, I have two mp4 files inserted into their own slides. One plays crisp and clear and one plays so blurry that you can't read the text on the screen. I am inserting video file in Storyline then publishing to 360. I have tried to change the compression with no change. How did you know that you needed a tool outside of Storyline to correctly compress the file?
Hi Kelly,
For the second video, are you changing it's size or scale after inserting it? Also, I'd take a look at the best practices here for working with media in Storyline.
I know this post is a bit older, but I wanted to share this in case someone might find this helpful in the future...
I was able to stop the blurry video problem by changing the Compression through the Video Options on the video's slide itself (see screenshot below), rather than changing the settings during the publish process.
This is easier than replacing the videos in the published content and also allows the better quality videos to be included when publishing to Articulate 360.
Thanks, Danielle for sharing that tip! Glad that it helped you out.
Hi All,
I am having the same issue. I am trying to follow Danielle's advice, however the compression option is greyed out.
Anyone able to advise how to change this to none?
Hello Sabina and welcome to E-Learning Heroes :)
Storyline supports uncompressed MP4 videos in published output. This applies to the three most common MP4 profiles: baseline, main, and high.
If the Compression property is grayed out, it means your video was created with a different profile or it has been edited with Storyline's built-in video editor.
This post was removed by the author
Hi Leslie,
Thanks for your advice. I've got to the stage where I have turned the compression to off and the video is still blurring. Are you able to advise what the optimal video settings would be?
We used a high quality video and turned off the compression settings and the video was fine during preview- however blurred once published.
I also checked the publish settings for video and ensured there were set to 9.
Hi Sabrina,
Are you viewing the video scaled larger/smaller than the initial size? That would be causing some of the blurriness you're seeing. Take a look at this article for some best practices on producing high-quality video.
Hey Ashley,
Encountering this issue, even when not adjusting the initial size of the video. I've read through the best practice recommendations and still encountering the same issue.
Hi Sabina,
If you're still running into trouble I'd like to take a look at the original video and the .story file you've added it into. Can you share that here in the public discussion with me? If not, you can upload it to me here and that'll be private.
Let me know and we'll continue troubleshooting from there!
Hi Ashley, I am having the same problem with the Video Compression: None setting not being available. This seems to be happening with video in the same format that used to work in the past. . (Can you please advise how I can see if a file is in one "the three most common MP4 profiles: baseline, main, and high?") If it helps I can provide one of the original video files as well as my Storyline file. Thanks.
Sorry you've come across this roadblock, Anne. I'd love to help!
Verifying profiles is outside my wheelhouse, but I found that re-encoding video files with a free conversion tool like HandBrake: https://handbrake.fr/ did the trick. Here's a quick screencast on how to use this app – let me know if you need a hand!
If the None compression setting still isn't working correctly, we'll take you up on the testing offer: click here to share the video file privately with our Support team. We'll take a closer look and give you more insight into the encoding process!
Hi Anne, I faced the same issue earlier. Try deleting the video from the timeline and re-importing it. remember to delete and re-insert (not replace). Doing this, allowed me to set the Video Compression to None.
Hi Ajay,
Thanks, that did the trick!! I really appreciate the help.
I have a similar problem: compression settings are sometimes not available. What puzzles me is this: all the videos I insert in Articulate 360 have been created with Replay 360, so it's not like I have videos in all kinds of formats. For some of them compression settings are available, but for others it's not. And I can't for the life of me figure out why.
I tried Ajay's trick but it doesn't work. I can open a case if it helps.
Hi Stefan,
Certainly odd if they're all coming from Replay 360! I've seen things like this easily resolved by converting a video to the correct codec. I often use HandBrake and it's really easy.
Here's how you can re-encode a video with HandBrake, a free video editor.
This discussion is closed. You can start a new discussion or contact Articulate Support.