Video Quality Compression issues

I have seen the work around for the video quality issue. 

https://community.articulate.com/discussions/building-better-courses/video-quality#168860

The suggestion is to change the video file from the output folder to the original video and boom, you are done.

However, I have one question, that suggestion was 4 years ago, and the new storyline has 360 review feature. For which still the low quality video is been played. Since there are peers and stakeholders who will review the product in Articulate Review system, is there a work around to ensure we have a high quality video output in review as well?

36 Replies
Stefan Popovic

Thank you for your reply Ashley. I followed your instructions with Handbrake but it didn't work.

I'll tell you what worked though: redo the presentation from scratch (thankfully it's a small one but still). I created a new presentation, imported all slides that didn't contain video. I manually recreated the slides with video and inserted the videos (which I didn't need to re-encode btw).

I suspect some sort of corruption of the presentation itself. It's really bizarre because I have a hard time recreating the behaviour. And I have another presentation where 2 videos out of 3 are fine. I think that I need to remove compression as soon as I insert the video, but I'm not sure.

One thing I can do if it helps is provide your devs/analysts with the two presentations: the one where I can't remove video compression and the one where I can. Maybe they can analyze it further. The slides with video have a lot of moving parts - i.e. shapes that appear/disappear at certain points in the timeline, buttons that control the timeline and the media, etc. It's tough for me to debug this.

Ashley Terwilliger

Hi Stefan,

Our Support Team would be happy to investigate further and help with debugging your course. If you can share the files with us by uploading here - that'll be the first step!

Also, you mentioned possible corruption and I wanted to point out some known causes here. I'd look into following those best practices to help going forward. 

Adriaan van Nieuwkerk

Hi, I am also coming across issues with Storyline and video quality matters. The videos appear blurry no matter the adjustments in quality settings. Is this something that will ultimately be rectified in Storyline? In Rise the videos appear just fine as in the original quality. When exporting the SCORM files from Rise, they are considerably bigger than when doing so in Storyline, so the size here is an issue from our standpoint. Furthermore we deal with sensitive information we would rather not have on the web-based authoring tool.

Is the quality issue in Storyline something that will be looked into and rectified given that it appears to be experienced by many?

Kind regards,

Adriaan

Adriaan van Nieuwkerk

I have done the compression activity and the change in quality does not impact the output. The video is not being resized when inserted into Storyline. The quality also diminishes when previewing the project and even more so whenever being published into an LMS. FYI - Quality is not being compromised with Rise.

Adriaan van Nieuwkerk

Hi Leslie,

Unfortunately it is not possible to share this as the information is confidential and we have strict rules and regulations relating to this. Are there any other cases/trouble shooting methods that have had positive results when it comes to this issue as I have seen that it is something that others come across during their publication stages.

Thank you kindly for reviewing this further.

Kind regards,

Adriaan Van Nieuwkerk
Instructional Designer
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Flow Traders B.V.
T: +31 20 799 8779
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Jacob Bontiusplaats 9
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Netherlands
www.flowtraders.com

Adriaan van Nieuwkerk
Instructional Designer

[http://www.flowtraders.com/img/FlowTraders.png]

Flow Traders

T: +31 20 799 8779
F: +31 20 799 6780

Jacob Bontiusplaats 9
1018 LL Amsterdam
Netherlands
www.flowtraders.com

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Leslie McKerchie

I understand, Adriaan.

To re-cap some of the solutions that have helped people in this conversation and their related support cases:

  1. For the highest quality images and videos in your Storyline 360 courses, see our best practices here.
  2. Turning off video compression as shown in this article.
  3. Adjusting quality settings during publishing as outlined here.

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