I am working on a storyline project and am trying to insert a video recording of a WebEx training. When I preview the video within the slide, it works fine, but when I try to preview the powerpoint in presentation mode, it doesn't work and I can't get it to play. I've also tried uploading it to our LMS and it won't play there either.
I have inserted video recordings like this in the past and they've worked fine, so I'm unsure what I'm doing wrong. Can someone assist?