Video show correctly in preview but no picture or sound after publishing

Feb 29, 2016

Hi, I just picked up Storyline 2 and went about creating slides.  Then I used replay to record narrated screencasts.  Replay produced the mp4 files for me and everything looked good.  I added the .mp4 files to the Storyline project and everything works good when I preview the project.  However after I publish the project, the timeline shows that the video is playing but there is no picture or sound.  What have I done incorrectly?

1 Reply
Ashley Terwilliger-Pollard

Hi Jerry,

Where are you viewing the published output and how did you choose to publish? You'll want to make sure that you take a look at the published output in the intended environment for the best results as detailed here, as viewing it locally could cause you to encounter security restrictions from your browser and flash. 

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