I have a video file in the course and it works in the preview mode, but when I publish the course, it stops in the middle. The timing of the video corresponds to the duration of the slide. Any suggestions what might be wrong, what else should I check? Thanks in advance for your help.
Hello Inna, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing in your project file.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hey everyone, did you find a solution for this? I have the same problem - video keeps playing perfectly in preview mode but stops within our LMS (SABA) and would appreciate a hint on where to look for the error I'm making. (Or a hint I can give to the colleagues uploading the course into SABA, because for me this seems more like a SABA than an Articulate problem?)
3 Replies
Hello Inna, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing in your project file.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hey everyone,
did you find a solution for this? I have the same problem - video keeps playing perfectly in preview mode but stops within our LMS (SABA) and would appreciate a hint on where to look for the error I'm making. (Or a hint I can give to the colleagues uploading the course into SABA, because for me this seems more like a SABA than an Articulate problem?)
Kind regards
Romea
Hi, Romea.
Thank you for reaching out!
My initial recommendation would be to test your course with SCORM Cloud. Check out this step-by-step article!
If it works as expected in SCORM Cloud, I would advise you to reach out to SABA for more information, as it can be an issue on their end.
If you still see the same behavior in SCORM Cloud, my suggestion would be to open a support case here, so we can take a closer look at your settings.
Let me know if this works!