Hi, I just posted my first SL project on the web. Two people let me know that the second video stopped and the screen went blank at a certain point. I've tried the program and several otthers have as well and the video showed well. I tried it this AM and it stopped. I went into SL and previewed the slide. it worked fine. I went back to the online posting and it worked fine as well.
Does anyone know what would cause a video to play fully one time and not another?
You can see the program here, if you want. It's my first one and my purpose was to learn SL so the pedagogy and instructional design were not a big concern.
Thanks for your help. I looked to see if any of the things you listed were a cause and they weren't. It was me.
The video runs 3:10 minutes. When I view it in preview mode it ends at 2:47 or so. So I made the time line 2:50 to cover the playing time. I went back into the program and changed the running time to 3:15 and set the trigger to change slides when the media ends. That seems to have solved the problem.
I had a similar problem with an animation. I had three objects that I wanted to fly in. I set the timing for each one, but couldn't get them to work right. I grouped the objects and then set the time for the group. I saved everything and published. The objects still appeared unattached, the group timing didn't work. I went back and ungrouped the objects, deleted the animations, regrouped them, and then added an animation to the group. It worked perfectly.
I had the exact same issue where one mp4 video just stopped in the middle and made the whole thing freeze. It was extremely frustrating as this happened only with one video out of a series of videos published exactly under the same settings.
I found that the issue keeps repeating only on Chrome and Edge browsers. After trying multiple things and nothing seemed to work I finally found a workaround that seemed to have solve the issue.
In the published folder under story_content I located the mp4 file that was causing the issue.
I copied the file name and deleted the file, then copied my original mp4 into the story_content folder and replaced its name to the name storyline generated, played the the course and viola, it played till the end.
Hope it helps anyone who's struggling with the same issue, and Articulate's QA team will find a solution soon.
Thank you so much for taking the time to share this fix! I know it will be helpful to others who have come across a similar snag. I'll also share this update with our team.
9 Replies
Hi Alan,
Can you tell us which browsers are being used to view your course?
And in general, here are the most common reasons and solutions for video not playing properly in a published course.
Tks Peter.
Thanks for your help. I looked to see if any of the things you listed were a cause and they weren't. It was me.
The video runs 3:10 minutes. When I view it in preview mode it ends at 2:47 or so. So I made the time line 2:50 to cover the playing time. I went back into the program and changed the running time to 3:15 and set the trigger to change slides when the media ends. That seems to have solved the problem.
I had a similar problem with an animation. I had three objects that I wanted to fly in. I set the timing for each one, but couldn't get them to work right. I grouped the objects and then set the time for the group. I saved everything and published. The objects still appeared unattached, the group timing didn't work. I went back and ungrouped the objects, deleted the animations, regrouped them, and then added an animation to the group. It worked perfectly.
Tks
Sweet! Nice job!
Hasn't taken you long to become your very own guru
Hope you have a great weekend, Alan!
Hi,
I had the exact same issue where one mp4 video just stopped in the middle and made the whole thing freeze. It was extremely frustrating as this happened only with one video out of a series of videos published exactly under the same settings.
I found that the issue keeps repeating only on Chrome and Edge browsers. After trying multiple things and nothing seemed to work I finally found a workaround that seemed to have solve the issue.
In the published folder under story_content I located the mp4 file that was causing the issue.
I copied the file name and deleted the file, then copied my original mp4 into the story_content folder and replaced its name to the name storyline generated, played the the course and viola, it played till the end.
Hope it helps anyone who's struggling with the same issue, and Articulate's QA team will find a solution soon.
Hi Oren!
Thank you so much for taking the time to share this fix! I know it will be helpful to others who have come across a similar snag. I'll also share this update with our team.
I've had a similar issue and changed the compression settings from "Automatic" to "None" and it has resolved.
Thank you so much Kenneth!! It has resolved.
Thank you so much! It worked for me as well!