For video related issues, try using a tool like Handbrake to re-encode your video to see if this helps. Here's a helpful video that I found which shows how to use Handbrake for re-encoding.
If the issue persists, would you be willing to upload a copy of your video file here or in private by opening a support case so we can take a look at what's happening? We'll delete it as soon as we're done testing!
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Hello Lisa,
Thanks for reaching out!
For video related issues, try using a tool like Handbrake to re-encode your video to see if this helps. Here's a helpful video that I found which shows how to use Handbrake for re-encoding.
If the issue persists, would you be willing to upload a copy of your video file here or in private by opening a support case so we can take a look at what's happening? We'll delete it as soon as we're done testing!