I hope you've been fine and safe. Trying to publish a video and consuming the entire day doing it with no success can be frustrating. I genuinely understand that and I am hoping this response can help.
I would like to assist you through the following:
Provide you quick pointers that can help resolve your issue immediately
Given that pointers in No. 1 fail, let me help probe on some specifics of your situation that can help me or our engineers fix your issue efficiently
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1. QUICK POINTERS - Please try these steps that can help fix your issue:
You may attempt to publish the scene again by following these steps recommended by our Community Knowledge Base
Let us ensure that every project you are working on is free from errors or unexpected behaviors. It is advisable to create, edit, and publish locally or using your hard drive by referring to this article.
Articulate applications continue improving and fixing issues through software updates. You may give it a try by following these steps.
2. PROBE ON SPECIFICS - You may reply here or contact our engineers to get further help. Answering these questions will help isolate the issue effectively and efficiently:
Can you elaborate on the process (step by step)? as you've cited that when publishing, it “goes to a certain point and then just hangs up”
Is there an error message showing up when publishing the scene as video hangs? Please provide the screen shot if possible.
Is this issue consistent for all the projects you have been publishing or isolated to one (a possible content or file issue, needing further isolation) ?
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For your convenience, I am posting the links I gave you so that you can bookmark these for future use.
Thanks Vincent. I think the problem was that there were several interactive screen recordings in the scene. Since those would be useless in the video form, I published a version of the scene without those slides, and it published just fine.
3 Replies
Hi, Mark! Welcome again to E-Learning Heroes.
I hope you've been fine and safe. Trying to publish a video and consuming the entire day doing it with no success can be frustrating. I genuinely understand that and I am hoping this response can help.
I would like to assist you through the following:
------------
1. QUICK POINTERS - Please try these steps that can help fix your issue:
2. PROBE ON SPECIFICS - You may reply here or contact our engineers to get further help. Answering these questions will help isolate the issue effectively and efficiently:
Is this issue consistent for all the projects you have been publishing or isolated to one (a possible content or file issue, needing further isolation) ?
------------
For your convenience, I am posting the links I gave you so that you can bookmark these for future use.
Thanks Vincent. I think the problem was that there were several interactive screen recordings in the scene. Since those would be useless in the video form, I published a version of the scene without those slides, and it published just fine.
I am glad that you got is sorted out Mark. That's a good isolation step!
This discussion is closed. You can start a new discussion or contact Articulate Support.