Since I did a recent update to some of my courses I'm getting random reports of storyboards with video objects that will freeze before the video ends. If the user exits the course and returns to that slide it will freeze at the exact same frame in the video. I can't duplicate it here and I suspect it is browser related but I haven't been able to troubleshoot directly with a user yet.
I'm currently using the latest storyline build, although when I published the courses it may have been the previous build.
I built the courses a few years ago but they were always videos inserted from a file. It does seem to be the slides where I combined 2 files and created 1. These were imported as wmv files. I have other video storyboards and at first glance it looks like they were all mp4's
The courses are hosted on an LMS (Absorb). I do have the same courses hosted on Scorm Cloud and dispatched to other LMS's but I don't think I've had any reports of freezing yet.
I'm trying to get some browser info but so far only 1 user has provided that
I still can't duplicate the issue in that version tho
They have been able to move forward by switching browsers so I don't want to add any more tasks for them to do. They are both on my Absorb LMS
I do have another interesting wrinkle that just occurred though. I had another report of this happening with a course that I haven't updated in over a year (it was published as html5 with a flash backup) so that kinda throws out my theory that it had something to do with my recent updates to html5.
The only commonality now is that it's occurring with fully current versions of chromium based browsers (chrome and edge so far) so maybe I'll get lucky and it'll just peter out after a few browser updates.
I am going to try replacing the wmv file with an mp4 as those are the only storyboards that this occurs on..
6 Replies
Hi Brian,
Thanks for writing to us. I haven't seen that behavior yet, but I'm keen to see if we can find a trend!
Once you share those clues, I'll try to replicate the freezing in the same setup on our side.
Hi Katie
I'm currently using the latest storyline build, although when I published the courses it may have been the previous build.
I built the courses a few years ago but they were always videos inserted from a file. It does seem to be the slides where I combined 2 files and created 1. These were imported as wmv files. I have other video storyboards and at first glance it looks like they were all mp4's
The courses are hosted on an LMS (Absorb). I do have the same courses hosted on Scorm Cloud and dispatched to other LMS's but I don't think I've had any reports of freezing yet.
I'm trying to get some browser info but so far only 1 user has provided that
I still can't duplicate the issue in that version tho
I just had another user report the issue and he was using the latest version of Chrome.
Thanks, Brian. I know issues are hard to track down when they cannot be replicated.
Would they be able to access the SCORM Cloud link that you have as well to see if they can replicate the specific behavior there?
Hi Leslie
They have been able to move forward by switching browsers so I don't want to add any more tasks for them to do. They are both on my Absorb LMS
I do have another interesting wrinkle that just occurred though. I had another report of this happening with a course that I haven't updated in over a year (it was published as html5 with a flash backup) so that kinda throws out my theory that it had something to do with my recent updates to html5.
The only commonality now is that it's occurring with fully current versions of chromium based browsers (chrome and edge so far) so maybe I'll get lucky and it'll just peter out after a few browser updates.
I am going to try replacing the wmv file with an mp4 as those are the only storyboards that this occurs on..
Hi Brian,
Thanks for the additional insight! Let us know if that replacement works or if additional troubleshooting is needed!
This discussion is closed. You can start a new discussion or contact Articulate Support.