Storyline freezing at the end of a retaken quiz

Hi Rachel!

I'm glad you reached out to us about this. We spotted an issue in Storyline 360, Update 23, where the published output freezes when retrying a quiz from a question bank. We found this happens in Chrome, but not in any other browser. Does that match what you're seeing?

If so, you can work around this bug by temporarily rolling back to Update 22. Here's how! Sorry for the headaches, and we'll let you know as soon as we get this resolved!

Thanks, I was using Chrome yet a colleague was using Internet Explorer and had the same issue.

Any idea on when the bug will be fixed?

Update - just rolled back to version 22 and it works perfectly :)

Thanks

Hi, Rachel. Appreciate you going through those steps, and your update!

You're in the right place, and we'll let you know as soon as a fix is ready. Here's a glimpse at how we tackle bugs once they're reported!

Hi again, Rachel!

Remember that pesky issue where a course could freeze or lock up when retrying a quiz from a question bank? Specifically, when viewing the content on Chrome?

Well, that issue is now fixed in Update 25 for Storyline 360. Check out what's inside here, and here's how you can update Storyline 360 to see those goodies! 🎁

Let us know what you think!

Hi Katie,

I am using the latest update version of Articulate 360 and since that, the same issue occures in both ... IE and Chrome. Did you already noticed that? Thanks and all the best.

Björn

Greetings, Björn!

Thanks for reaching out, and I'm so sorry you're running into a roadblock on the latest update. I'd love to troubleshoot further!

First, a quick recap of the bug referenced earlier in this discussion:

• Discovered in Storyline 360, Update 23 and 24. This affected courses published between 12/18/18 and 2/19/19
• Quiz questions are in a question bank
• The quiz would freeze on the last slide when learners retried the quiz after failing once in only Chrome

For next steps, would you mind sharing an affected .story file with us here? We'll verify whether the same bug is affecting your file, or if something else is causing the issue in Chrome and IE11. We'll let you know our findings, and delete the file after!

Hi Katie,

we found out that it was a problem with scorm 1.2 that our customer is still using. We have now set all slides to "Reset to initial state" so that the small buffer used by 1.2 is not further overloaded.
The problem only occurred when a user left the training during the quiz. The training was automatically set to 0 when reentering. This is now fixed with the new setting.

So thanks a lot and all the best :)

Björn Heide
Creative Director

HvS-Consulting AG | Parkring 20 | 85748 Garching, Germany
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Thanks for popping in with an update, Björn. Glad you were able to get this working as needed.

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