I'm trying to get a screen with 3 options to display the visited state (green checkmark) once each option is selected. the navigation works but when I return to the 3 options screen, visited doesn't display. I'm sure it's simple but my eyes are crossing so I'm sending up the white flag!
I'm sorry to hear that you're experiencing this issue. When I tested the file, the first green check mark appeared once out of numerous previews. I went ahead and opened a support case on your behalf so we can investigate further. You should hear from our team soon via email!
I found the same results you report. Since that approach works in a lot of other situations, it doesn’t seem likely to be a bug. More likely it is something corrupted in your project.
I also noticed that you have several triggers of the form: “Change state of object to Visited when user clicks object” and “Change state of object to Hover when mouse hovers over object”. Those functions are built into the built-in states. If you duplicate those native actions with triggers you create, you can frequently have unpredictable problems, so you shouldn’t use them.
I at first thought those triggers were causing your problems, but deleting them did not clear up the problem.
Looks like you're already working with our colleague Jan to troubleshoot the behavior. You're case is in good hands, and we'll continue this conversation there!
I deleted the "Jump to ..." triggers on the text boxes on the home screen. When I replaced them, it works. Apparently, something about them was corrupted.
FYI, I also deleted the unnecessary triggers. I will say that I think it is broken when I click on an option and all I get is a blank screen. I click Next without waiting for the objects to show, and return to the main menu before anything happens. It could be a very frustrating cycle.
6 Replies
Hi Andrea,
Thanks for reaching out!
I'm sorry to hear that you're experiencing this issue. When I tested the file, the first green check mark appeared once out of numerous previews. I went ahead and opened a support case on your behalf so we can investigate further. You should hear from our team soon via email!
I found the same results you report. Since that approach works in a lot of other situations, it doesn’t seem likely to be a bug. More likely it is something corrupted in your project.
I also noticed that you have several triggers of the form: “Change state of object to Visited when user clicks object” and “Change state of object to Hover when mouse hovers over object”. Those functions are built into the built-in states. If you duplicate those native actions with triggers you create, you can frequently have unpredictable problems, so you shouldn’t use them.
I at first thought those triggers were causing your problems, but deleting them did not clear up the problem.
thanks so what do I do now. I really need some guidance please.
Hi Andrea,
Looks like you're already working with our colleague Jan to troubleshoot the behavior. You're case is in good hands, and we'll continue this conversation there!
anything to report or to help me?
Andrea
I deleted the "Jump to ..." triggers on the text boxes on the home screen. When I replaced them, it works. Apparently, something about them was corrupted.
FYI, I also deleted the unnecessary triggers. I will say that I think it is broken when I click on an option and all I get is a blank screen. I click Next without waiting for the objects to show, and return to the main menu before anything happens. It could be a very frustrating cycle.