Web Objects not loading, enable content restarts course

Jan 07, 2016

Hi all,

So a user is having trouble with one of my courses. When they attempt to load a lightbox containing a webobject the lightbox shows just a grey box. The lightbox should be displaying an embedded PDF.

There is a popup asking them to "enable content", which when selected reloads the page they are on and starts the course over again.

They are using Internet Explorer for this.

What is going wrong here and is there a way I can help the user move forward with the course? Here is what they see:

Thanks!

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