Webcam Choppy after Edit
Sep 18, 2012
In preparing a short demo course I chose to create a recording with my Webcam. Everything was great it worked well (preview mode). I decided to demonstrate the edit feature by adding a logo to the recording, saved & close with the change. Upon review the audio was out of synch and the video became choppy. So I chose the “reset video” ´to remove the edit and hopefully restore the quality to the original webcam recording. Logo was removed but audio/video no better. Perhaps this was a function of the review process, so I published the short course ( 2 slides) to the Web including HTML5 output. On opening the published file the video is still choppy & out of synch with the Audio.
The recording is attached, can you please indicate what went wrong and a possible fix ( Clearly I can re-record the clip but why the change towards the negative?)
2 Replies
Good Morning Stephan, and welcome to Heroes!
It's hard to know for certain what caused the problem originally, but this is what I'd recommend doing from this point forward:
If the problem is absent, no need to troubleshoot further and we can chalk up the original problem as an anomaly. However, if the problem recurs, you have a "before" and an "after" .story file to submit to our Support Team.
At that point, I would encourage you to submit a Support Case. When you do so, please be certain to include a copy of both of your .story files.
Please let us know if you need anything else. Thanks!
-Much obliged, I will try your suggestion of re-recording and saving and report back any findings if there are any! I was curious if anyone else experianced the same.
Thank-you again!
Cheers
Stephan
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