We discovered this issue during beta testing of a new course yesterday and I'm baffled about how to fix it.
When revisiting a question slide that has been drawn from a bank, the Previous/Next buttons are sometimes replaced by a non-functioning Submit button. This essentially locks up the whole course because there is no way to continue.
It does not seem to happen if revisiting the question via the Review or Retake buttons, only when the slide is revisited using the Previous button from the Results slide (backwards), or if revisiting (forwards) from the main menu back through the quiz.
I haven't messed around with the revisit settings and they all seem to be set to "automatically decide".
I'd rather not post this course publicly, but I could send it or a portion of it privately to your support team if that seems necessary.
Can you tell me a bit more about the issue you're seeing? The Storyline 2 bug that was reported here happens when you are in Quiz Review mode. When you click the Previous button, both the Previous and Next button disappear, and you are stuck on the Quiz Review slide. Does that describe what you're seeing? We'd be happy to take a look at your file if you'd like us to confirm that it's related to this bug, or if it's something different. You can either attach it here in this thread or send it privately to our Support Engineers. They're available 24/7 to assist!
I guess what I am seeing is a little different. The next and back buttons are there but they don't work. The questions are not part of a scored quiz but instead are knowledge check questions that are located in each scene throughout the course.
I'm not sure if you meant to upload your file here for us to take a look at or if you were looking at sending it to our Support Engineers, but just let us know if you sent it along to them and then we'll be able to take a look!
Hi there Rose! Thanks for letting us know! I'm not seeing a case listed under your name, so if you could also share your case number with us, that would be really helpful.
No worries, Rose! I submitted a case on your behalf. Your case number is 01034006, and you can use this link that is unique to your case to send your file directly to the engineers. They'll test your file, and then reach out to you shortly! Keep an eye on your inbox for an email from Support@Articulate.com.
Also, just an FYI Rose that responding via email includes your signature here in ELH. You are welcome to visit the forum discussion and click on the "edit" below your post to remove that information. No worries on our part - just in case you don't want your information publicly!
I am facing the same issue as Fiona. I am using Storyline 2. Has there been any update/solution for it, other than inserting questions directly? I don't even have multiple scenes, but do have multiple banks.
I was curious if changing the 'while revisiting' setting from 'resume saved state' to 'reset to initial state' would resolve the issue as it would not put the user in review?
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Hi Rose!
Can you tell me a bit more about the issue you're seeing? The Storyline 2 bug that was reported here happens when you are in Quiz Review mode. When you click the Previous button, both the Previous and Next button disappear, and you are stuck on the Quiz Review slide. Does that describe what you're seeing? We'd be happy to take a look at your file if you'd like us to confirm that it's related to this bug, or if it's something different. You can either attach it here in this thread or send it privately to our Support Engineers. They're available 24/7 to assist!
I guess what I am seeing is a little different. The next and back buttons are there but they don't work. The questions are not part of a scored quiz but instead are knowledge check questions that are located in each scene throughout the course.
Hi Rose,
I'm not sure if you meant to upload your file here for us to take a look at or if you were looking at sending it to our Support Engineers, but just let us know if you sent it along to them and then we'll be able to take a look!
I will send the file to Support Engineers.
Hi there Rose! Thanks for letting us know! I'm not seeing a case listed under your name, so if you could also share your case number with us, that would be really helpful.
I don’t have a case number. Should I? I just posted a question.
No worries, Rose! I submitted a case on your behalf. Your case number is 01034006, and you can use this link that is unique to your case to send your file directly to the engineers. They'll test your file, and then reach out to you shortly! Keep an eye on your inbox for an email from Support@Articulate.com.
Also, just an FYI Rose that responding via email includes your signature here in ELH. You are welcome to visit the forum discussion and click on the "edit" below your post to remove that information. No worries on our part - just in case you don't want your information publicly!
I am facing the same issue as Fiona. I am using Storyline 2. Has there been any update/solution for it, other than inserting questions directly? I don't even have multiple scenes, but do have multiple banks.
Hi Nivedita,
I found a similar issue reported related to multiple question banks and the navigation buttons as you mentioned.
I'll add this thread to the report, but in the meantime I would advise not using multiple banks to prevent running into this.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
I was curious if changing the 'while revisiting' setting from 'resume saved state' to 'reset to initial state' would resolve the issue as it would not put the user in review?
Hey Jon,
Thanks for chiming in to share your solution idea.
I do know that setting your slides to 'reset to initial state' will cause the review process to not display the users answers as expected.
Is this something you're having an issue with?
This discussion is closed. You can start a new discussion or contact Articulate Support.