While building my course in Storyline, all of the sudden, when I click in a text box, the slide turns white with a big red "X" in it. From researching previous E-Learning Hero discussions, this has been a problem for quite some time. The only cure is to start a new Storyline project and then import the slides from the previous project. This is a real pain and very time consuming, plus, after a while it does the same thing in the new project! Can anyone help determining what is causing this and how it can be fixed?
2 Replies
Hi, Jack.
Thank you for sharing the screen recording!
I'm sorry you're experiencing crashing when using Storyline!
A few suggestions to try:
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
perhaps the error is documented in the log files
open in windows file explorer
%LocalAppData%/Articulate/360/Logs/
-> Storyline_STABLE_yyyymmdd_hhmmss.log
send these files to articulate, when you open a case