Hi, I created a soccer game that goes as follows: when you click a ball, it moves with a motion path; when this motion path ends, it opens a layer with a video (a ball hitting the net) and audio (the exclamation "gooal"); the problem is that sometimes the audio in the layer is heard, sometimes not. I set this layer and the base layer in "Reset to initial state". The base layer also has audio. It seems as if the audios and/or the video compete and one blocks the other, or something, but only in some occasions. Any clue? Can I share my file privately to someone of the Articulate staff? Thanks.
I went ahead and opened a support case on your behalf so you can share your project file privately with us for testing. I sent an email to you containing the case upload link which you can use to send us a copy of your project file. Let's continue this conversation over in the support case so we can have all communications in one channel.
I see that your .story file has been received by our support engineers and you've connected with my teammate, Ian. You're in excellent hands working one-on-one with him!
We can continue troubleshooting through your case to keep all information in one spot.
3 Replies
Hi Daniel,
Thanks for reaching out!
I went ahead and opened a support case on your behalf so you can share your project file privately with us for testing. I sent an email to you containing the case upload link which you can use to send us a copy of your project file. Let's continue this conversation over in the support case so we can have all communications in one channel.
Looking forward to hearing from you!
Thanks!
Hi Daniel!
I see that your .story file has been received by our support engineers and you've connected with my teammate, Ian. You're in excellent hands working one-on-one with him!
We can continue troubleshooting through your case to keep all information in one spot.