Why does it try to quit when the user passes?

Hi Mart,

Are there any exit course triggers set up for the quiz? It sounds like it may be tied to the "Submit" button for the quiz, but without seeing how it's set up, it's difficult to tell. Are you able to share your .STORY file here, so I can take a look? Alternatively, you're welcome to send your file over to our tech team for testing. 

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

At the start of the results slide the a trigger to Submit results when the timeline starts.

I think maybe that's telling the LMS to try to close the course.

Currently I'm thinking that I may have to remove my Player exit button and replace it with a slide Exit button so that I can get it to submit results when the user clicks Exit.

It would be nice if the trigger didn't make the LMS try to close the course though. Is there a setting somewhere that would cause this to happen?

I can't share the course unforttunately because of the sensitivity of the content but I really appreciate your support on this.

Do you have any other thoughts or advice?

Mart

Good morning Mart,

First, I wanted to address your concerns about keeping the content private. If you submit any files using the form I linked to earlier, we keep all information confidential. Also, we're happy to sign a disclosure, if needed While I totally understand if you want to keep the files private, it is a little difficult to see what's happening without seeing the files. 

Were you able to try replacing the Exit button? Did you have any luck with that? 

Does the course open in its own window when viewed in the LMS? I'm wondering if there's something set up with the LMS itself that may be causing this. If the course opens through a launch page (separately) are you able to remove that option and see if there's a difference?

Hi Christine

I'm going to adopt a method where I put a triggered exit button in so it writes the data back when they leave the course.

This carries a risk as there doesn;t seem to be a way of getting the course to play 'true' full-screen. The nearest I can get to this is to have it in a browser window that is full screen.

Final question on this one is how do I (or can I) get the course to play in a way that it is populating the whole screen and not within a browser window?

Mart.

P.S. The risk I mention is that that by playing it in a browser window the user could close the course using the X button on the browser rather than my exit button.

If I had 'true' fullscreen then my exit button would be their only choice.

Hi Martyn,

Well, honestly, yes... however, I'm not entirely sure if that's something you want to do, unless you know that users will have the resolution to support very large resolution courses. You could adjust the Story size to make it larger, but I'm not quite sure if that would work for you.

Just curious, have you tried testing the course in SCORM Cloud, by any chance? This would probably help determine if it's the LMS that's causing the original set up to quit the course, or if it's something else. 

Your method with the triggers sounds good to me, but it may be a matter of how the course is viewed when it comes down to getting the appropriate display size.