Wrong audio playing
Jun 01, 2021
Hi,
Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files.
When I tested using the individual audio file play, it was correct but in both the slide preview and layer preview, the wrong audio files were played.
I renamed the audio files, I even set up a new slide and in desperation, a new scene all to no avail.
I moved the incorrect audio files to a new location on my HDD and still the problem persisted so then I knew that it wasn't corrupted audio files on my HDD perhaps pointing to the wrong locations.
By moving the incorrect files and seeing S/L 360 still managed to play them I realised that it had to be a corruption in the media library.
To test it, I set up a new story (ie with a clean media library), the correct audio played.
So the solution was to delete every occurrence of these faulty audio files to get them cleaned out of the media library. Then to make sure it was all clean I powered off my PC, rebooted, reimported the audio and HOORAY, it is all working correctly.
I have noticed a few threads with this audio file problem, while this is not a nice situation, at least the solution worked, so I hope this helps those who encounter this problem in the future.
Can you please raise this as a possible media library problem?
Cheers.
(PS S/L 360 still has points in the love bank!)
31 Replies
Just FYI. When I was working 8 hrs/day on SL, I completely shut down SL once an hour. I used that time to spend 10 min checking my email, then shut email down completely, and restarted SL. I experienced a huge productivity boost. No wasted time cycling between work and email, and no lost time with SL crashing and corrupting my work.
Hi Chantal!
Thanks for following up and letting us know how you resolved the issue! Sorry to hear it ate up so much time!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
I have simple slides where other audio files are played. When previewing is there not a problem. After compiling the preview played the wrong files. And it is compiled wrong.
Hi Bo,
I'm sorry to hear that you ran into this snag.
It's interesting that the issue only happens in the published output of the course. Can I ask how you are viewing the published output? Is it being uploaded to an LMS or a web server? Can you replicate the behavior if you publish your course to Review 360?
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
I have sent the file to the hotline. But it is online at HV cable sheath test. You need to make a profile at TSElearning.com
It is at a LMS-system
Thank you for sharing your Storyline file, Bo! I see you're working with my teammate, Darwin, who tested the file in SCORM Cloud. You're in good hands!
I encourage you to continue troubleshooting with Darwin in the support case. Please let me know if you have any questions.